I need a domain released

Question

I need a domain released

Mary Allen 0

I own the domain moonwealthmgmt.com but its currently tied to a Microsoft 365 tenant I dont have access to. I need it released so I can use it for email. Squarespace support couldnt help

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2 answers

Your answer

Answer 1

Microsoft Support must verify your DNS ownership and either restore access to the old tenant or manually release moonwealthmgmt.com; Squarespace cannot remove the domain from a Microsoft 365 tenant.

Open a tenant/domain-release case

If you have administrator access to any current Microsoft 365 Business tenant:

Sign in to the Microsoft 365 admin center.
Select Help & support at the bottom right.
Enter this request:

I own and control the DNS for moonwealthmgmt.com. The domain is attached to an unknown or inaccessible Microsoft 365 tenant. Please escalate this case to the Data Protection/Tenant Recovery team to verify ownership and release the custom domain, or restore administrative access to the tenant.
If the suggested articles do not resolve it, select Contact Support, choose phone or email, and save the case number. Microsoft documents this support path and requires the requester to be an administrator of a business subscription.^1^
When requested, add Microsoft’s supplied TXT verification record in the DNS settings for the domain. Control of that DNS record is used to prove ownership and does not affect mail or the website.^2^

Have the following available:

Access to the domain’s authoritative DNS settings
Domain registration or purchase records
Business registration and authorized-signatory documents, if applicable
Any known old tenant name, administrator address, subscription, or billing details
An alternate email address that does not use moonwealthmgmt.com

Cases matching an inaccessible legacy tenant have required Microsoft’s Data Protection team to validate ownership and resolve the tenant/domain association.^3^

If you cannot access any Microsoft 365 admin center

Use Microsoft’s public Contact us page, select Microsoft 365, and choose the business support route.^4^ Alternatively, use Microsoft’s regional customer-support directory and request Microsoft 365 for business technical support, then ask for a case to be escalated for tenant recovery/domain release.^5^

If your Microsoft 365 subscription was purchased entirely through a reseller or partner, Microsoft’s documented route is to have that partner open the support request.^1^

If access to the old tenant is recovered

A Global Administrator can remove the domain without a forced release, but first must remove every dependency: the domain cannot be the default domain or remain assigned to users, administrators, aliases, shared/resource mailboxes, contacts, groups, distribution lists, or Teams-connected groups. Then go to:

Microsoft 365 admin center → Show all → Settings → Domains → moonwealthmgmt.com → Remove domain

Microsoft states that removal can take from several minutes to as long as a day when many references must be cleared.^6^

Do not delete or replace existing MX or other email DNS records merely to prove ownership. Add only the TXT record supplied for verification until the release is complete; afterward, configure the MX and related records required by the email provider you intend to use.

References

Answer 2

Hi Mary,

In this situation, the domain cannot be released until ownership has been successfully verified. The best course of action is to work directly with the Microsoft Data Protection Team, who are responsible for handling tenant recovery and ownership validation requests. Once they have reviewed your case and confirmed your ownership of the domain, they can facilitate the release of the domain from the old tenant, allowing it to be added to your new Microsoft 365 tenant.

If you're unable to access the Microsoft 365 Admin Center, I recommend contacting Microsoft Support directly. You can reach them by phone using the contact numbers listed here: Customer service phone numbers - Microsoft Support and choose Work account.

User's image

During the phone call, you will need to provide the information associated with your subscription, such as your company name, billing details, phone number, and an alternate email address, etc. This information allows the Data Protection team to verify your identity and securely assist you in regaining access to your administrator account.

In some regions, the initial interaction may be automated, so here’s a general idea of how the conversation might go to help you prepare:

Here are some tips and an example of a prompt to help you reach out the Microsoft Data Protection team support more effectively:

(When you call the support number, you may hear an introduction of about 30 seconds such as "you can visit the link...". You can ignore this introduction and wait until you are presented with the options. Then press "1" as a business email user, and again "1" for technical help.)

In some countries, it is an automated conversation like:

IVR: What kind of problem are you concerned about?

You: Authenticator.

IVR: What kind of product do you use?

You: Office 365 for business.

IVR confirmation: education or company account?

You: For companies

IVR: Are you an administrator?

You: Yes.

IVR: Do you have another administrator in your organization?

You: No.

IVR: Do you need a... Service request?

You: Yes. I need to create a ticket. Please send me directly to the Data Protection Team.

In case you are unable to contact the frontline support:

Consider signing up for a trial subscription to create a new tenant. Once set up, you can access the new tenant's admin console and submit a support ticket to speak with the data protection team on behalf of the previous tenant. Once your issue is resolved, please remember to cancel the trial subscription to avoid any unintended charges.

If your organization's subscription is from a partner or reseller: Contact the reseller's support provider to help open a service request on behalf of you instead.

I hope this helps point you in the right direction. If you have any updates or additional questions, feel free to reply back and I'll do my best to assist further.

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