Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Install Microsoft 365 for Mac version 16.66/16.66.1, rather than the current installer, because this older build is compatible with macOS Catalina 10.15.7.
Install the Catalina-compatible build
- Close all Microsoft Office applications.
- If the incompatible current release is partly installed:
- Open Finder → Applications.
- Control-click each Office application and select Move to Trash.
- Download the Microsoft-hosted Office 16.66.1 full installer: Microsoft Office 16.66.1 installer This installer was the accepted resolution for the same Catalina 10.15.7 installation problem.^1^
- Open Finder → Downloads, double-click the downloaded
.pkg, and complete the installation. - Open Word or Excel and sign in with the Microsoft account associated with the active Microsoft 365 subscription. A valid licensed account is required to create and edit files.^2^
- Confirm the installed version from Word → About Microsoft Word. It should show version 16.66.x.
Microsoft’s official release history lists the October 2022 Office 16.66 full installer and the 16.66.1 application updates.^3^
Important limitation
Catalina is outside the currently supported macOS range. Office can continue to work on an unsupported macOS version, but it no longer receives feature or security updates.^4^
If the Mac can be upgraded, that is the safer long-term option. If it cannot, use the older desktop build with that limitation in mind, or use Microsoft 365 on the web for a currently maintained experience.^5^
If installation or activation fails
- If the
.pkgdoes not open, wait until the download finishes, move it from Downloads to the desktop, and open it there. - If Office installs but shows the wrong license, remove the existing Office license files and reactivate using the account tied to the Microsoft 365 subscription.^2^
- If Microsoft AutoUpdate offers a release requiring a newer macOS version, do not install that release while remaining on Catalina.
References
- how to install 365 on my Mac OS catalina 10.15.7 - Microsoft Q&A
- [Activation](https://support.microsoft.com/microsoft-365-activation-licensing/what-to-try-if-you-can-t-install-or-activate-office-for-mac)
- Update history for Office for Mac
- Upgrade macOS to continue receiving Microsoft 365 and Office for Mac updates | Microsoft Support
- Update Microsoft 365 or Office on your macOS or iOS device | Microsoft Support