Unable to contact a live person

Use Microsoft Support contact options for a personal account:

1. Open Contact Microsoft customer support.
2. Use the sign-in helper if the issue is with signing in to a Microsoft account.
3. If the issue is not sign-in related, select Get help and describe the problem.
4. If self-help does not solve it, choose Contact Support.
5. Select the affected product or service.
6. Confirm the category so the request is routed correctly.
7. Choose one of the available live options:
   • Chat with a support agent in your web browser
   • Provide your phone number and a support agent will call you

If using Windows, the Get Help app can also be used:

1. Open the Get Help app.
2. Enter a description of the issue.
3. Run any suggested troubleshooters.
4. If the problem continues, select Contact Support in the app.
5. Choose the product or service, confirm the category, and then select chat or callback if available.

Availability of contact options depends on hours of operation, product, scenario, and subscription.

For account protection, support agents cannot send password reset links or access and change account details.

References:

• Contact Microsoft customer support | Microsoft Support
• Get Help for Microsoft personal account users | Microsoft Support
• Get help with your Microsoft account