relentless microsoft upgrade your account emails sent to email

Welcome stephen arthur,

Thanks for reaching out to Microsoft Q&A Forum. I understand that you keep receiving repeated emails asking you to upgrade your Hotmail account, even after changing your Microsoft communication preferences.

Could you clarify two things?

• Do these emails contain the same subject line and message content each time?
• Do they appear as regular emails in your inbox or as advertisements marked "Ad"?

You can do now:

• Open Outlook.com in your browser.
• Select Settings (gear icon) > Mail > Junk email.
• Check your Safe senders and domains list to see whether the sender's address or domain has been added. Remove it if necessary.
• Go to Settings > Mail > Rules and check whether any existing rule is moving these messages back into your inbox.

Please share the results so I can suggest the appropriate next steps.

I would treat these as phishing, not as genuine Microsoft mail. Microsoft does not send daily emails asking you to pay to upgrade a free Hotmail account, and there is no paid upgrade that keeps a free account working. The fact that changing your communication preferences did not stop them also points to spoofed mail, because that setting only controls genuine Microsoft marketing mail.

I would not click any link in them or pay anything from an email. I would check the sender by hovering over the sender name in Outlook.com, because a spoofed message often shows a different real address behind a Microsoft display name.

For each message, I would select it, then use Report, then Report phishing. That reports the sender to Microsoft. Reporting alone does not block the sender, so I would also block the sender, and if the address keeps changing, I would set up a rule in Outlook.com to move messages with that subject to Junk.

I would also check my account directly, by signing in at account.microsoft.com/services in my browser, not through a link in the email. If no upgrade or payment is due there, the emails are fake.

Microsoft explains how to spot and report these messages here: https://support.microsoft.com/en-us/outlook/mail/phishing-and-suspicious-behavior-in-outlook