Retreiving Blocked Sender Emails

Unblocking the sender does not restore earlier messages automatically; on your Mac, open Outlook.com in a browser and recover any retained messages from Junk Email or Deleted Items.

Recover the messages

1. Sign in to Outlook.com using Safari, Chrome, or another desktop browser.
2. Open Junk Email in the left folder pane.
3. Search for the sender’s complete email address.
4. Select the messages, then choose Report → Not junk. This moves them back to the Inbox and reports that they were incorrectly classified. Blocked-sender messages are routed to Junk Email rather than held in a separate blocked-mail folder.^1^
5. Also check Deleted Items. Select any messages found there and choose Move → Inbox.
6. If they are no longer in Deleted Items:
   • Open Deleted Items.
   • At the top of the message list, select Recover items deleted from this folder.
   • Select the messages and choose Restore.^2^

Use a desktop browser for the last recovery step; Microsoft notes that the Recoverable Items folder is accessible from a PC or Mac, but not from a mobile browser.

If the messages are absent

Microsoft’s recovery documentation says Outlook.com retains Junk Email for 30 days, while another Microsoft blocking article currently states 14 days. Because of that inconsistency, attempt recovery immediately.^3^

If the messages are no longer in Junk Email, Deleted Items, or Recoverable Items, they have likely been permanently removed and cannot be recovered through Outlook.com. Ask the sender to resend them.

Since you have already unblocked the address and added it to Safe Senders, no further change to those settings is needed. If newly sent messages still fail to arrive, search All folders and review Settings → Mail → Rules for a rule that moves or deletes that sender’s mail.^4^

References

1. Filter junk email and spam in Outlook | Microsoft Support
2. [Web](https://support.microsoft.com/outlook/mail/recover-and-restore-deleted-items-in-outlook)
3. [Classic Outlook](https://support.microsoft.com/outlook/mail/block-or-unblock-senders-in-outlook)
4. Specific Email Account Stopped Arriving - Microsoft Q&A