I recently got a Microsoft licence via Pay Pal unfortunately it is not working and I keep getting a message saying I cant send anything I have tried to ask Pay Pal what is wrong But they keep telling me I must contact Microsoft. Please can you help

Hi B,

I will walk through a few steps with you. Some of these are just to help figure out what is wrong, not to fix it right away. So if nothing changes after a step, that is normal. I will keep going until we solve it.

At https://account.microsoft.com/services page, is an active subscription seen?

Can you share the bounce back message you get when you send emails?

Exact steps to reach support:

• Please go to the https://support.microsoft.com/en-us/home/contact page.
• Click Microsoft Office / Windows depending on the issue.
• Click Get Home Support.
• Type "Billing" and press Enter.
• Please click on the "Contact support" button at the bottom.
• Select the Category for support based on your requirements.

 I look forward to hearing from you to get the results of the troubleshooting.