Unable to Access Microsoft Credentials Support – Request for Alternative Escalation Channel

Dear Microsoft Support Team,

I am a Microsoft certification candidate attempting to escalate a complaint concerning my AZ-104 examination held on November 9, 2026.

Pearson VUE has rejected my initial complaint, and I am seeking an independent review by Microsoft's Credentials team.

Unfortunately, I have repeatedly attempted to access the Microsoft Credentials Support portal using my personal Microsoft account, but I encounter either an indefinite loading screen or intermittent account-recognition failures.

I have also attempted to access the Microsoft Community Support channel, but it redirects me to the same Credentials Support portal.

This leaves me without a functioning channel to raise my complaint.

I request that Microsoft provide an alternative method to submit my complaint or facilitate an internal referral to the Microsoft Credentials team.

I am willing to provide my Pearson VUE case reference, examination details, score report

I would appreciate assistance in ensuring that my examination complaint receives an appropriate review.

Regards,

Pranav Prasad Bhide

AZ-104 Candidate Exam Date: November 9, 2026

Microsoft Learn Account: ******@outlook.com

Pearson VUE Case Number: 42941020