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Hello, my Microsoft Learn profile requires additional review to update my legal name for an upcoming certification exam. The Credentials Support link redirects me to Microsoft Engage, where I cannot submit a request because I only have a "personal" Microsoft account and no work or school tenant (it hangs while loading). I've already tested previously posted suggestions (e.g. open InPrivate browser, etc) and there's no options/buttons/etc for me to access the support form.
Can a moderator please advise or establish a private support thread with me to help resolve this account-specific issue as I believe manual assistance will be required? Thank you.
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You can use a personal account. I am signing in with a personal Microsoft outlook.com account
Try with a different Microsoft personal outlook.com account. I always have to try the link twice.
Or:
I've tried using both my personal gmail.com and my personal outlook.com and do not get as far as your screenshot. Both show "No Access" and result in step 3 in the screeshot. Neither account is a Work/Business or Student account. Additionally, there is no option to "Switch Tenants". What else would you suggest?
Sorry, I have no further suggestions. I will escalate the question, but I don’t know if that will yield any results.....