just bought office 365 fromLTSC standard 2024 and have followed all the instructions from thier guide am now stuck at setup.exe..as I did put development tool inside my folder but when I run its not successful

sindile sid faku 0 Reputation points
2026-11-10T12:45:15.1966667+00:00

am stuck at setup.exe. can you put me through on how to continue from here

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
0 comments

2 answers

Sort by: Oldest
Most helpful Newest Oldest

  1. AI answer

    2026-11-10T12:48:46.0266667+00:00

    Because the purchase is a Microsoft 365 subscription, stop using the Office Deployment Tool’s setup.exe and install Microsoft 365 directly from the Microsoft account associated with the purchase.

    Install Microsoft 365 on Windows

    1. Close the Deployment Tool and leave its folder unused.
    2. Open Services & subscriptions: https://account.microsoft.com/services
    3. Sign in with the same Microsoft account used to buy or redeem Microsoft 365.
    4. Find the Microsoft 365 subscription and select Install. Purchases made digitally from Microsoft normally appear here without requiring a product key.^1^
    5. Alternatively, go to: https://m365.cloud.microsoft/apps
    6. Select Sign in → Install apps → Install.
    7. Open the downloaded installer:
      • Microsoft Edge: select Run
      • Chrome: select Setup
      • Firefox: select Save File, then open the downloaded file
    8. If Windows asks whether the installer can make changes, select Yes.
    9. Keep the computer connected to the Internet until “You’re all set! Office is installed now” appears.^2^
    10. Open Start, search for Word, and launch it. Sign in with the same account and accept the license agreement to activate Microsoft 365.

    If the subscription has not been redeemed

    If the authorized retailer supplied a 25-character Microsoft 365 product key:

    1. Go to https://microsoft365.com/setup.
    2. Sign in with the Microsoft account that should own the subscription.
    3. Enter the key without hyphens if requested.
    4. Finish redemption, then return to Services & subscriptions and select Install.

    The key only needs to be redeemed once. If the site says it has already been used, sign in to the Microsoft account where it was previously redeemed and install from that account instead.^3^

    Check the product-name mismatch

    “Microsoft 365 subscription” and “Office LTSC Standard 2024” are different licensing products. Before continuing with LTSC instructions, inspect the exact product shown under Services & subscriptions:

    • If it shows Microsoft 365 Personal, Family, or another Microsoft 365 subscription, use the installation procedure above.
    • If it shows no Microsoft 365 purchase, check the order-confirmation email and confirm which Microsoft account was used.
    • If your receipt specifically says Office LTSC Standard 2024, contact the seller to confirm what license was supplied before creating or running another deployment configuration.

    The Office Deployment Tool is a command-line deployment utility that requires both setup.exe and a correctly configured XML file; double-clicking setup.exe by itself is not the normal subscription installation method.^4^

    If the subscription appears but the normal installer still fails, run the Microsoft 365 setup troubleshooter from Microsoft’s installation-support page.^2^

    References

    1. [Windows](https://support.microsoft.com/accounts-billing/find-and-install-your-microsoft-downloads-from-microsoft-store#installing-microsoft-365)
    2. [Need help?](https://support.microsoft.com/office/lifecycle/officeinstall/download-install-or-reinstall-microsoft-365-or-office-2024-on-a-pc-or-mac)
    3. Where to enter your Office product key | Microsoft Support
    4. Overview of the Office Deployment Tool
    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

  2. Innocent Cyubahiro 85 Reputation points Independent Advisor
    2026-11-10T13:13:48.4233333+00:00

    Hello Sindile,

    Thank you for explaining where you are stuck.

    Since you mentioned Office LTSC Standard 2024, the Office Deployment Tool (ODT) is the correct deployment method. Office LTSC 2024 and a Microsoft 365 subscription are different products, so the installation steps are not the same.

    One important point: setup.exe is not normally started by double-clicking it. It is a command-line tool that needs an XML configuration file to tell it which Office product to install.

    Let's go through the process.

    1. Check the extracted ODT files

    Open the folder where you extracted the Office Deployment Tool. You should find:

    • setup.exe

    configuration.xml (a sample configuration file)

    If you have not extracted the tool yet, download it from Microsoft's official page:

    Download the Office Deployment Tool

    Run the downloaded file and extract its contents into a folder, for example C:\OfficeLTSC2024.

    1. Create the configuration file

    Open Notepad and paste the following configuration:

    <Configuration>
  <Add OfficeClientEdition="64" Channel="PerpetualVL2024">
    <Product ID="Standard2024Volume">
      <Language ID="en-us" />
    </Product>
  </Add>
  <Display Level="Full" AcceptEULA="TRUE" />
</Configuration>

    Save the file as configuration.xml in the same folder as setup.exe.

    Make sure it is saved with the .xml extension, not .txt.

    This example selects the 64-bit English version. If you already have another Office version installed, check whether it is 32-bit or 64-bit first. All installed Office products must use the same architecture. You can change OfficeClientEdition to 32 if necessary. You can also change en-us if you need a different display language.

    1. Run the installation

    Open Command Prompt as administrator.

    If you extracted the files into C:\OfficeLTSC2024, enter:

    cd /d C:\OfficeLTSC2024
setup.exe /configure configuration.xml

    Press Enter.

    The Office installation should start. Keep the computer connected to the internet because this configuration obtains the installation files from Microsoft's Office Content Delivery Network (CDN).

    1. Check the licence and activation

    The configuration above selects Office LTSC Standard 2024, but it does not provide a licence.

    Office LTSC 2024 uses volume licensing. Activation depends on the licence arrangement supplied by the seller, such as Multiple Activation Key (MAK) or Key Management Service (KMS).

    Please confirm that the seller provided a valid Office LTSC Standard 2024 licence and the appropriate activation instructions. Do not share your product key publicly.

    You can find Microsoft's official instructions here:

    Deploy Office LTSC 2024

    Activate volume-licensed Office using MAK

    If the installation still does not start, could you clarify the following?

    When you run setup.exe /configure configuration.xml, do you receive an error message, does an installation window appear, or does the Command Prompt simply return to the command line?

    Is any other version of Microsoft Office already installed on your computer?

    Did the seller provide a MAK licence, KMS activation instructions, or a different type of product key?

    If you receive an error, please share its exact wording or a screenshot, with any product key or personal information hidden. This will help narrow down whether the problem is with the configuration file, the installation process, an existing Office installation, or licensing.

    Kind regards,

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.