two years of emails missing

james mckee 0 Reputation points
2026-11-10T07:14:44.4466667+00:00

My Microsoft account was hacked thus email and passwords compromised for 2 weeks. Now ive found out that 2 whole years of sent and deleted emails have gone missing. Ive tried the usual routes and help and i need emails recovered for an induvial for legal request. I just need emails from that person recovered.

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Emma1-N 14,920 Reputation points Microsoft External Staff Moderator
    2026-11-11T00:04:17.77+00:00

    Welcome james mckee,

    Thank you for reaching out, and I'm sorry this happened. Losing access to your account and then finding emails missing is stressful, especially when you need them for a legal matter.

    To narrow this down, could you please tell me:

    • About when did the compromise happen, and when did you notice the emails were missing? (The timing affects which recovery options are still available.)
    • Are the missing emails from the "Sent Items" folder, the "Deleted Items" folder, or both? Were the Deleted Items emails stored there on purpose for a long time?
    • Have you ever used the Outlook desktop app, the Mail app or a phone mail app with this account on any computer or device?
    • Do you have full access to the account again, with the password changed?

    Looking forward to your update.

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