365 over road my preinstalled office 2024 perpetual licence

Tyler Wright 0 Reputation points
2026-11-08T15:57:50.7266667+00:00

"I purchased an HP computer with a preinstalled lifetime Office 2024 license. Later I activated Microsoft 365 Personal using my email. Now Office shows only Microsoft 365 and my Services & Subscriptions page only shows Microsoft 365 Personal. I would like Microsoft to check whether my original Office 2024 perpetual license can be restored.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. DaveM121 946.7K Reputation points Independent Advisor
    2026-11-08T16:32:16.7833333+00:00

    Hi Tyler,

    If you activated the pre-installed Office 2024 licence on the computer using your Microsoft account and that licence does not appear on your Microsoft account online, open the Microsoft Store App.

    Click Library on the left, do you find the Office 2024 licence listed there?

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