Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
For Microsoft 365 Home subscription or billing help, request a support callback through Microsoft’s Get Help workflow rather than calling the numbers listed for sales.
- Open Contact Microsoft customer support.
- Under Microsoft technical support, select Get help.
- Sign in with the Microsoft account associated with the subscription.
- Enter Microsoft 365 subscription billing and select Get Help.
- Select Contact Support.
- Choose Microsoft 365 and Office → Manage my subscription.
- Select Request a call back and enter your phone number. If callback is unavailable, select Chat with a support agent in your web browser. These are the documented contact options for personal subscription assistance.^1^
Microsoft does publish country-specific phone numbers, but the numbers on that page are identified as sales support contacts. They are intended for purchases or pre-sales help and are not guaranteed to connect directly to a Microsoft 365 billing agent.^2^
If the callback option does not appear, try again during local support hours or use browser chat.
References