Microsoft 365 and Office | Other
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Need refund to change deceased Microsoft 365 User
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 13%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EER%3C/text%3E%3C/svg%3E)
Elizabeth Robinson
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Need refund to change deceased Microsoft 365 User to a live user
Microsoft 365 and Office | Other
2 answers
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Stefan Blom 357.3K Reputation points MVP Volunteer Moderator2026-11-06T21:08:22.85+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon 90,560 Reputation points Independent Advisor2026-11-06T20:20:36.01+00:00 Microsoft 365 subscriptions are linked to the Microsoft account used to purchase them. They cannot simply be transferred to another person's account.
Do you still have access to the deceased user's Microsoft account?