where is my new word application (macOS)

David Rice 0 Reputation points
2026-11-05T20:01:16.43+00:00

I installed the updated microsoft office package because my word application was no longer supported. however, i do not see the new word application. i do see excel, outlook etc. i want to have word to be able to update my old documents

Moderator note: thread updated with operating system (macOS)

Microsoft 365 and Office | Word | For home | MacOS

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  1. Stefan Blom 357.3K Reputation points MVP Volunteer Moderator
    2026-11-08T17:13:39.1033333+00:00

    I have an iMac operating system. I was able to open word2 on Friday and edit some of my prior word documents. I am trying to do it today and I am receiving the note that I have to get the Microsoft license which I got on Friday.

    David,

    Thanks for clarifying that you are on macOS.

    Which version of macOS do you have? And which specific Microsoft Office license?

    If the other Office apps work, but not Word, you may have to uninstall (see https://support.microsoft.com/en-us/office/lifecycle/officeinstall/uninstall-office-for-mac) and then reinstall your version.

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  2. Thomas4-N 23,160 Reputation points Microsoft External Staff Moderator
    2026-11-07T07:22:53.39+00:00

    Hello David Rice,

    Since Excel and Outlook are showing up but Word isn't, it's possible that Word was installed but its shortcut is missing.

    Could you try this quick check?

    1. Press Windows + R to open Run.
    2. Type winword.exe and press Enter.
    3. See whether Microsoft Word opens.

    If Word opens, the application is installed, and you should be able to open and edit your existing documents.

    If Windows says it cannot find winword.exe, please let us know. Also, as Stefan mentioned, confirming which Office version you installed would help us determine the next step.

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    1 person found this answer helpful.

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