Office 2024 will not complete installation on my MacBook. He hangs with the last 2 minutes of the updating software.

Robert Mathena 5 Reputation points
2026-10-24T10:51:29.02+00:00

I cannot install Office 2024 on my MacBook. I have tried everything. The software for Office downloads fine. The update software hangs a 2 mnutes. I need to use Office and I am frustrated with the poor service I am getting with Microsoft.

Microsoft 365 and Office | Other
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Robert Mathena 5 Reputation points
2026-10-25T17:56:28.1733333+00:00

I was finally able to contact a Microsoft technician who was able to ensure Office 2024 was updated. It took one hour of making changes to get it to work. I don't remember all the various steps as I was focused on doing exactly what he said. I do remember I had to erase everything and start again. I did have to install the AutoUpdate program first as you cited. I then installed each program separately. In the end everything worked fine. The technician was super patient and most helpful. Fingers crossed no future issues. Thank you for your feedback which seems to be the correct procedure.

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  1. Alvise Cervellati 7,070 Reputation points Independent Advisor
    2026-10-24T11:40:26.11+00:00

    Hi @Robert Mathena ,

    Which macOS version are you using, and how long does it stay at “2 minutes remaining”? Does this happen in the Office installer or in Microsoft AutoUpdate after installation?

    If it’s AutoUpdate, try opening Word directly from Applications to check whether Office is already installed. Please also share a screenshot of the window where it gets stuck and tell me what you’ve tried so far

    Let me know

    Elvis

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