This is about my billing issue

Sign in to the Microsoft account that owns the Microsoft 365 subscription and select Pay now to retry the outstanding payment.

Retry the payment

1. Open Services & subscriptions.
2. Sign in with the Microsoft account associated with the subscription.
3. Locate the past-due Microsoft 365 subscription.
4. Select Pay now.
5. Choose the existing card, select Next, and complete any verification requested by the bank.

Microsoft does not automatically require a replacement card when the existing payment method is valid again; the Pay now process lets you retry it. Gift cards, subscription cards, and Microsoft account balances cannot pay a past-due subscription.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Pay for a past-due Microsoft subscription | Microsoft Support")

If the existing card still fails

• Contact the card issuer and ask whether it is blocking the Microsoft recurring transaction or requiring additional identity verification.
• If the issuer confirms that the transaction is permitted, return to Services & subscriptions → Manage → Change how you pay, then select Add a new way to pay if necessary.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Change your Microsoft subscription payment method and options | Microsoft Support")
• If payment still cannot be completed, use Contact Microsoft Support, enter Billing and payment, select Get Help, and then choose Contact Support. Community forums cannot retry a charge or access account-specific billing records.^3^

Do not post the full card number, security code, account email, or other payment details in this public forum.

References

1. [Pay for a past-due Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. [Change your Microsoft subscription payment method and options | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. Troubleshoot payment option issues | Microsoft Support