OUTLOOK unable to add or delete email accounts

Question

OUTLOOK unable to add or delete email accounts

Robert Allen 0

outlook in accounts no options to add or delete email accounts

Robert Allen 0 Reputation points

2026-10-20T18:27:13.9666667+00:00

options to add or delete accounts not there

Answer recommended by moderator

Robert Allen 0

managed to install BT mail somehow.

I uninstalled outlook and then reinstalled which gave me a prompt to add account this was still in Microsoft store.

All installed and working then next day it disappeared. I found that somehow the desktop icon was corrupted and a load of gobledegook came up.

I launched direct from pinned app icon and it all works fine.

Norah-L 13,770 Reputation points Microsoft External Staff Moderator

2026-10-27T07:55:48.9133333+00:00

Hi Robert,

Thanks for sharing the update. I’m glad you managed to add BT Mail and that everything is now working when Outlook is launched from the pinned app icon. This information may help other users experiencing a similar issue.

Have a nice day!

1 additional answer

Your answer

Robert Allen 0 Reputation points

2026-10-20T18:27:13.9666667+00:00

options to add or delete accounts not there
Norah-L 13,770 Reputation points Microsoft External Staff Moderator

2026-10-27T07:55:48.9133333+00:00

Hi Robert,

Thanks for sharing the update. I’m glad you managed to add BT Mail and that everything is now working when Outlook is launched from the pinned app icon. This information may help other users experiencing a similar issue.

Have a nice day!

Answer 1

Norah-L 13,770 Microsoft External Staff Moderator

Hello Robert Allen,

To access or switch between separate Outlook.com accounts in your browser, select your profile picture or initials in the upper-right corner, then select Sign in with a different account or Sign out. Enter the other Outlook.com account’s email address and password.

If you instead mean adding or deleting a connected email account under Settings > Accounts, Microsoft has removed the ability to add new third-party accounts, such as Gmail or Yahoo, or synchronize existing connected accounts within Outlook.com. You can find more information in Microsoft’s official article: Connected email accounts like Gmail and Yahoo not working in Outlook.com.

To clarify, are you trying to add another Outlook.com account, a Gmail/Yahoo account, or a work/school mailbox? Are you using a personal Outlook.com account or an organization-managed account?

Robert Allen 0 Reputation points

2026-10-21T08:34:26.1766667+00:00

did not work trying to add bt mail. options to add accounts does not appear
Norah-L 13,770 Reputation points Microsoft External Staff Moderator

2026-10-25T03:55:53.4666667+00:00

Hi Robert,

Thank you for clarifying. Since BT Mail is a third-party email account, it cannot be added directly to Outlook.com in your web browser, so the missing Add account option is expected.

To manage your BT Mail and Outlook.com accounts together, you would need to add both accounts to an Outlook app.

If you are using Windows, open new Outlook, select Settings > Accounts > Your accounts > Add account, and then enter your BT Mail address. If automatic setup fails, you may need to use BT’s IMAP settings or an app password.

Please let me know which device and Outlook version you are using if you need the exact steps.
Norah-L 13,770 Reputation points Microsoft External Staff Moderator

2026-10-26T06:48:08.05+00:00

Dear Robert,

Just checking in to see if you’ve had a chance to try the suggested steps. Please feel free to share any updates.