How do I change from NZ subscription to UK subscription?

A Microsoft 365 home subscription cannot be switched directly from an NZ region/currency subscription to a UK one while the current subscription still exists.

What to do:

1. Go to Services & subscriptions and find the current Microsoft 365 subscription.
2. Turn off recurring billing or cancel the current subscription.
3. Wait for that NZ subscription to fully expire or be removed.
4. Update the Microsoft account profile country/region to the UK on the Your info page.
5. After the old subscription is gone, buy a new Microsoft 365 subscription for the UK using the UK payment method.

Important details:

• Changing the billing address does not change the region/currency of an existing active subscription.
• If Microsoft 365 was purchased for a different region, it cannot be activated for a new region until the existing subscription is expired or canceled.
• If Change how you pay is available, that only changes the payment method for a subscription with recurring billing; it does not change the subscription’s country/region currency.
• If the subscription was bought through a third party, it must be managed through that third party.

References:

• Change your Microsoft subscription payment method and options | Microsoft Support
• [Microsoft account

Troubleshooting issues when changing your region](https://support.microsoft.com/accounts-billing/change-your-country-or-region-in-microsoft-store#troubleshooting-issues-when-changing-your-region)

• How do I change subscription payment currency - Microsoft Q&A
• Moved country - Microsoft Q&A