Account comprised due to Malware.

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2026-10-19T17:04:59.49+00:00

Hi folks, I don't expect this to get noticed due to universal support issues we all seem to be facing - but since I've used all of the other options and honestly I'm just exhausted I'll write here.

My entire desktop was compromised, which naturally led to my MS also becoming the same. MS defender didn't detect anything, but that is a separate issue.

I have tried to reach out to Microsoft for support, with great difficulty since the account has been lost to the hacker. All of this which I have proof of in my own emails. So, I have had to create another MS account.

I created two SIR's, but they were closed with further investigation or communication after all information was emailed over.

IP address, bank information, past addresses, mobiles, receipts, proof of my email being changed without my consent, a list of Steam games linked to that account which I can no longer play.

If anyone knows of another way to get my Microsoft account back or maybe just a way to talk to a human employee I will be really happy. I am fed up with the support system, I don't even want the account back, just unlinked from my Steam and that account suspended if possible.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. AI answer

    2026-10-19T17:05:21.9466667+00:00

    If the account was compromised by malware and access is already lost, the supported recovery path is:

    1. Clean the PC before changing anything Run a full malware scan first. In Windows Security, open Virus and threat protection > Scan options > Full scan > Scan now. This matters because changing the password before removing malware can expose the new password again.
    2. Try the Microsoft sign-in helper Use the Microsoft account sign-in helper. It asks for the email address or phone number and then either provides self-help steps or offers the option to talk to an agent.
    3. Reset the password if the account is still recognized If sign-in is still possible, go to the Security basics page, review recent activity, and if the activity is not recognized, select This wasn't me or Secure your account. Then change the password.
    4. If Outlook.com is blocked, reset the password to unblock it A temporarily blocked Outlook.com account is unblocked by resetting the password. If that still fails, use the “When you can't sign in to your Microsoft account” path from the support article.
    5. Check for account changes after recovery After regaining access, review connected accounts, forwarding, and automatic replies, because those settings may have been changed during the compromise.
    6. If self-service fails, use support escalation The support guidance explicitly says the sign-in helper can offer the chance to talk to an agent. There is also a public support path for contacting a customer support agent.
    7. If the account is locked for suspicious activity or policy reasons Sign in at https://account.microsoft.com. If the normal Let's prove you're human option does not appear, use the aka.ms/ link shown in the lock message and submit the reinstatement form. After submission, a Microsoft Online Safety support agent reviews it and responds by email. Do not submit multiple requests, because that can slow the response.

    For the specific request to have the old account unlinked from Steam or suspended, no separate supported process is described here beyond the Microsoft account recovery, lock, and support-contact paths.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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