Account hacked and email changed, can't get it back

Kevin DR 5 Reputation points
2026-10-19T00:33:55.2833333+00:00

Hey,I just got hacked few days ago, i got every accounts hacked back exept for microsoft, i tried their solutions to contact them, give them the maximum information, the "get back my account" "forgot password" or whatever, but nothing worked, they keep ignoring me. I tried to find an email to talk to a real person to try to get it back but i couldn't find one, does anyone have an idea on how to get it back?I paid game pass few times ont my account, i have some games like minecraft i can't play anymore, and even for my windows i can't do everything, some features ask me to connect to microsoft, which i can't because the original email got changed, and i would really like to get my account back, first for windows, but also for some game like Age of Empire, or minecraft.Does anyone have a solution i could try to get my account back?

Microsoft Security | Microsoft Authenticator
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  1. AI answer

    2026-10-19T00:34:18.8633333+00:00

    If the hacker changed the sign-in email, password, or security info, Microsoft support agents cannot manually restore the account, send password reset links, or change account details. The supported recovery path is:

    1. Run a full malware scan on the PC first, before changing any passwords.
      • Open Virus and threat protection
      • Select Scan options > Full scan > Scan now
    2. Use the Microsoft hacked-account recovery flow and sign-in helper.
      • Enter the original email address, phone number, or Skype name if it was ever used on the account.
      • If the original address is no longer recognized, try any other alias or phone number previously added to the account.
    3. If the account is not recognized or normal reset fails, use the Microsoft account recovery form.
      • Use a working contact email address that can receive Microsoft messages.
      • Provide as much exact information as possible, including old account details, contacts, and exact email subject lines if the account used Outlook.com or Hotmail.com.
      • Results are sent to the working contact email within 24 hours.
      • The form can be retried up to two times per day.
    4. If the sign-in helper offers contact with an agent, use that option.
      • The support flow may offer the chance to talk to an agent after entering the account details.
    5. If the account is blocked because of unusual activity, unblocking requires a password reset.
    6. After regaining access, immediately:
      • Change the password
      • Review connected accounts, forwarding, and automatic replies
      • Review recent sign-in activity and mark unknown activity as This wasn't me or Secure your account

    Important limits from Microsoft:

    • Support advocates are not allowed to access or change account details.
    • If the attacker replaced the primary sign-in alias and recovery information, recovery may fail unless enough information can be provided through the official recovery process.
    • There is no published direct email address for a person to manually restore the account.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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