How do I fix this issue that I've had for the past 5 days.

Contact Microsoft Billing Support because the payment authentication completes but the Minecraft checkout never receives the result, and the issue persists across cards, networks, devices, and a reinstall.

Submit the billing case

1. Open Microsoft customer support.
2. Sign in with the same personal Microsoft account used in Minecraft and Microsoft Store.
3. Enter Billing issue and select Get Help.
4. Scroll down and select Contact Support.
5. Choose the available billing/payment category and request chat or a callback.

This is the escalation prescribed in a closely matching Minecraft Bedrock case where bank verification succeeds but checkout remains stuck ^1^. Microsoft’s purchase-support page also routes account and billing questions through Get Help or purchase support ^2^.

Include:

• Product: Minecraft Marketplace Pass and/or Realms on Windows
• Country: Sweden
• Approximate dates and times of the attempts
• Both observed outcomes: unchanged confirmation window after BankID and blank white window with Revolut
• Confirmation that no charge appears
• The screenshot, with personal/payment information removed
• Confirmation that the problem occurs on two computers and separate networks
• Confirmation that purchasing the Java & Bedrock bundle previously worked

Do not post card details, BankID information, or account identifiers publicly.

Check these account-level conditions first

Before making another attempt:

1. Review Microsoft Order history for a pending or completed subscription. Purchased products can be located there ^3^.
2. On the Microsoft account’s Payment options page, verify the card and billing address are current.
3. Under Services & subscriptions, check for an overdue subscription.
4. Check whether the Microsoft account or Xbox account is suspended.

These are Microsoft’s documented purchase-blocking conditions ^4^. If an order already appears as completed, do not purchase it again; give Billing Support its order number.

Conditional checks

• Region: Verify that Windows, the Microsoft account, Microsoft Store, and billing address all use Sweden. Do not change the region merely as a workaround—Microsoft recommends changing it only when moving countries for an extended period ^5^.
• Security software: If third-party antivirus or web protection is installed on both PCs, temporarily allow Microsoft Store payment and authentication pop-ups, then make one test purchase. Microsoft identifies blocked payment-confirmation windows as a possible purchasing issue ^4^.
• Subscription choice: If the intended purchase is Realms Plus, check its current included benefits before separately buying Marketplace Pass; the official Realms page describes the available plans and benefits ^6^.

The successful September game purchase does not rule out a current account-level checkout or subscription issue, but the available information does not establish BankID, the card, or Minecraft itself as the root cause.

References

1. Why wont my account let me buy Minecraft Minecoins?? - Microsoft Q&A
2. Contact Microsoft customer support
3. Get trusted apps and games from Microsoft Store | Microsoft Support
4. Troubleshoot buying issues with Microsoft Store | Microsoft Support
5. [Microsoft account](https://support.microsoft.com/accounts-billing/change-your-country-or-region-in-microsoft-store#troubleshooting-issues-when-changing-your-region)
6. Minecraft Realms: Play Together Online