unable to find my minecraft purchase

Chaela 0 Reputation points
2026-10-10T14:30:31.35+00:00

i had submitted a ticket earlier on about account migration but upon further thought, i recall migrating my account as i was able to play in 2024. i recall being able to play minecraft on my pc in 2024 so i think i was able to migrate it.

to give a bit more context, i had an issue about parental consent as i used to be in a microsoft family that belonged to a friend of mine.

in 2024, there was an email saying i needed parental consent to continue using my personal microsoft account or else it would be deleted.

i had reached out to my friend and she said she has already deleted my account from the family (as we had a falling out, she wasn’t very open to helping) and insisted that it wasn’t her problem.

when i contacted microsoft support via call, the staff told me to update my birthday so the system would see that i was of age and no longer needed parental consent. i followed his instructions and believed the problem was fixed as my microsoft account wasn’t deleted

however now that i want to play minecraft, the purchase cannot be found in the account that bought it originally in 2012. i know it’s the same account that i used in 2024 as the username was already updated to my current username.

this is a copy paste of my emails into their help support as trying to get the right person to help me or an actual agent isnt possible

Windows for home | Other | Gaming

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  1. Carl-L 23,620 Reputation points Microsoft External Staff Moderator
    2026-10-13T06:27:06.03+00:00

    Hello Chaela,

    Welcome to Microsoft Q&A forum.

    Before we proceed further, as I see, you bought the game in 2012, which is before Microsoft acquisition of Mojang. So in this case, can you please go to the Minecraft website and the Mojang website first to see if the order history shows your purchase? Even though the 2 platform is pretty much the same today, the order history remains separated.

    I'm waiting for your reply.

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