A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Personal email removed from Microsoft Authenticator, How to add it back on
Hello,
I need assistance recovering access to my Outlook email account.
I have two-step verification enabled, but I no longer have access to either of my verification methods. My account was removed from Microsoft Authenticator, and the phone number registered to my account is no longer available to me.
I attempted to add my email account back to Microsoft Authenticator, but I cannot do so because I have forgotten my password.
I then completed Microsoft's 30-day account recovery process, answered the security questions, and received a code to reset my password. However, when I enter the code, I am prompted to complete a second verification step using either my old phone number or Microsoft Authenticator. Since I cannot access either option, I am unable to proceed with resetting my password.
Could you please advise me on how I can regain access to my account and re-register Microsoft Authenticator without being able to sign in first? Or update my phone number?
I would appreciate any guidance on the available recovery options, as I have already completed the account recovery process but remain locked out.
Thank you for your assistance.