DO NOT RECEIVE EMAILS THROUGH OUTLOOK

Question

DO NOT RECEIVE EMAILS THROUGH OUTLOOK

Todd Smith 0

PROBLEM STARTED 10/6-26 AT APPROX NOON. WE CAN STILL RECEIVE EMAILS FINE. HAVE CHECKED STORAGE, SPAM, DELETED ITEMS, ETC ... ALL LOOK FINE.

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2 answers

Your answer

Answer 1

Manoel Barros 22,240 Independent Advisor

Hi!

Where did you check your email storage? Tell me exactly how you did it.

You said, "WE CAN STILL RECEIVE EMAILS FINE..." Is anyone else experiencing this problem?

Are you using a corporate email account, or are you part of a corporation?

Is your email from your custom domain (@yourname.com, @companyname.com), Microsoft (@outlook.com or @hotmail.com), Google (@gmail.com), or a third-party domain?

Todd Smith 0 Reputation points

2026-10-07T15:59:11.3366667+00:00

APOLOGIES ... CAN STILL "SEND" EMAILS FINE.

CHECKED THE DATA STOTAGE UNDER ACCOUNT SETTINGS ... SHOWS 6.68GB (13.0%) USED OF 49.5 GB

EMAIL IS ... "******@ProUSA.biz"
Manoel Barros 22,240 Reputation points Independent Advisor

2026-10-08T00:02:22.74+00:00

Thanks!

If you can send emails but not receive them, and your email storage is fine, there is an issue with the incoming server settings.

I notice your category is listed as Outlook Web, but since you are using a custom email address, I assume you are using the Outlook application. Which version are you using (New or Classic)? You can identify it by the icon below: New Outlook

Outlook Classic

Answer 2

Since storage, Junk Email, and Deleted Items were already checked, focus on the Outlook.com mailbox settings that can hide or redirect mail:

In Outlook.com, check the Other tab.
Check Filter > Sort > Date to make sure messages are not just appearing out of order.
Check whether email forwarding is enabled.
Review email rules to make sure nothing is moving or deleting incoming mail.
If specific senders are affected, ask them whether they received a non-delivery report.
If the account password was changed recently, update it. Also check whether the account was temporarily blocked because of unusual sign-in activity.

If mail still does not appear anywhere in Outlook.com after those checks, use Outlook.com support from the web interface:

Sign in to Outlook.com.
Select Help on the menu bar.
Enter the query.
Scroll to Still need help? and select Yes.

When contacting support, provide the approximate start time of the issue and examples of affected senders.