https://outlook.cloud.microsoft/mail/ no longer working. And now forcing me to use a LIVE website

Scott Mosher 0 Reputation points
2026-10-06T21:57:51.7166667+00:00

I can no longer login to my webmail: https://outlook.cloud.microsoft/mail/ It ceases to function. But for some reason I'm often forced into a LIVE version of checking my email. What it going on here?

Outlook | Web | Outlook on the web for business | Email
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  1. Scott Mosher 0 Reputation points
    2026-10-07T02:00:22.4233333+00:00

    So IT DID work in a private window, so how do I rectify this situation without going Incognito or a private window? I as mentioned this just happened inthe last day or two. Thanks!

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  2. Scott Mosher 0 Reputation points
    2026-10-07T01:58:25.61+00:00

    I'm on a mac and this is using Firefox (never had any problems until a day or two ago! And I updated FF, too.)

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  3. Scott Mosher 0 Reputation points
    2026-10-07T01:57:42.59+00:00

    I'm on a mac and this is using Firefox (never had any problems until a day or two ago! And I updated FF, too.)

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  4. Scott Mosher 0 Reputation points
    2026-10-07T01:56:48.11+00:00

    I'm on a mac and this is using Firefox (never had any problems until a day or two ago! And I updated FF, too.)

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  5. Jay1 Tran 1,700 Reputation points Independent Advisor
    2026-10-06T22:26:00.19+00:00

    Hi Scott,

    Thank you for reaching out.

    The browser may be using saved sign-in information and opening the personal Outlook.com mailbox rather than your business mailbox.

    To resolve the issue, please try the following steps:

    1. Test in an InPrivate or Incognito window
    • Select the three dots in the upper-right corner.
    • Select New InPrivate window.
    • Go to https://outlook.office.com/
    • Sign in with your work account.
    1. Use a separate browser profile
    • Select the profile icon in the upper-right corner.
    • Select Set up a new profile > Work or school.

    User's image

    • Select Add, then Sign in to sync data.
    • Sign in with your work account.
    • Use this profile whenever you access your business email.

    If Outlook works correctly in an InPrivate or Incognito window, this confirms that the issue is related to the account session or cached sign-in information stored in the regular browser profile.

    I hope your issue gets resolved soon. Any updates would be greatly appreciated.

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