hi i need to change a password for my email but it tells me to contact my administrator

JULIA DUNNETT 0 Reputation points
2026-10-06T13:16:24.6433333+00:00

hi i need to change a password for my email but it tells me to contact my administrator i dont know how to do that

Outlook | Web | Outlook on the web for business | Email
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  1. Aetherin 2,665 Reputation points Independent Advisor
    2026-10-06T13:27:12.2433333+00:00

    Hi @JULIA DUNNETT,

    The message means that self-service password reset is not available for your work or school account. You will need to contact your organization's IT support team or whoever provided you with the email account, as they may be able to reset the password for you.

    User's image

    You may find the following Microsoft articles helpful:

    These resources explain why you may be seeing the "contact your administrator" message and how to identify the appropriate person or team who can assist with resetting your password.

    I hope this helps explain your situation and guides you to the right person with the necessary permissions to assist you further.

    Thank you so much for taking the time!

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  2. AI answer

    2026-10-06T13:16:37.35+00:00

    If the account says contact your administrator, the password change or reset is controlled by the organization that manages the email account.

    Use these options:

    1. Try self-service reset first
      • Go to https://mysignins.microsoft.com/security-info
      • Select Can’t access your account?
      • Enter the work or school email address or username.
      • If self-service reset is enabled, follow the verification steps to change the password.
    2. If only “Contact your administrator” appears
      • Self-service password reset is not enabled for that account.
      • Contact the organization’s IT help desk, technical support team, business owner, or the person who originally provided the account details.
    3. If the administrator is unknown
      • For a school account: contact the school’s technical support team.
      • For a large company: contact the internal help desk or technical support.
      • For a small business: contact the business owner, co-owner, or IT support consultant.
    4. If using Outlook Web App and signed in already
      • Select Settings > Change password.
      • If that option does not work, the mailbox settings require help from the organization’s helpdesk.

    If this is an Exchange on-premises account, password reset must be handled by the organization’s IT team.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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