I am not able to login to an old hotmail account and I have gone through the formulary but its not enough

Enmanuel Villar Paredes 0 Reputation points
2026-10-04T13:45:51.6533333+00:00

Hello I am not able to get on my first account for years now and I was not able to reach any human operator that can help me out yet i only have the email address name but dont remember the password and so far I havent been able to get back in

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Chloe-V 13,460 Reputation points Microsoft External Staff Moderator
    2026-10-05T03:38:28.9833333+00:00

    i @Enmanuel Villar Paredes

    I’m sorry you have been unable to access this account for such a long time.

    When you enter the Hotmail address on the Microsoft sign-in page, what exact message appears? For example, does Microsoft ask for a password, state that the account does not exist, or display a different verification message? This detail will help determine whether the address is still recognized.

    Since you only remember the email address, please also check any old computer, phone, browser password manager, or email application previously used with the account. A saved password or an account alias may still be stored there. Please do not remove the account from any device where it remains signed in.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

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  2. AI answer

    2026-10-04T13:46:04.9666667+00:00

    If the account has not been signed in to for more than 2 years, it may have been deleted and can no longer be reopened or recovered.

    If it was used within that period, the supported recovery path is:

    1. Start with the Sign-in Helper tool, which checks the account details and guides the next steps.
    2. If the password is forgotten, use Recover your account and enter the email address, phone number, or Skype name tied to the account.
    3. If the recovery form was rejected, submit it again with more exact details. Microsoft reviews the answers and responds within 24 hours.
    4. Improve the recovery form by providing as much account history as possible, such as:
      • exact email subject lines
      • contacts that were emailed
      • older passwords that may have been used
      • country-specific domain details such as @outlook.co.uk if applicable
    5. Use a working email account for recovery updates.

    Important limits:

    • If two-step verification was turned on and none of the alternate verification methods are accessible, the account cannot be recovered through support.
    • Support agents are not allowed to send password reset links or change account details.
    • If the username is no longer recognized and the message says "We couldn't find an account with that username", use the Sign-in Helper tool. If it still is not recognized, contact support and state that the username has stopped working.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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