I need help unravelling my sign in details

Question

I need help unravelling my sign in details

Peter Godfrey 0

My MS subscription account name is my AOL email. I use Outlook I have apple phones but the rest is microsoft PC and software. I cannot sign into my outlook on my phone with authenticator because it is not allowed and that is the advice you have given me. I have tried to edit my Aliases to include my outlook account but when I try as prompted to add it it tells me that email is already taken. So it seems like a loop I need help with.

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Answer 1

Hi @Peter Godfrey

I understand how confusing it is to be caught between your AOL sign-in, Outlook account, and Microsoft Authenticator.

Your AOL address may be the sign-in name for the Microsoft account that holds your Microsoft 365 subscription. If your existing Outlook.com address shows as already taken, it is likely already connected to a separate Microsoft account and cannot be added as an alias to the AOL-based account.

Please sign in to the Microsoft account associated with your AOL address, open Your info > Manage how you sign in to Microsoft, then select Add email and create a new Outlook.com address as an alias. Do not remove your AOL address, as it remains connected to your subscription.

Once the new alias has been created, try adding the account to Outlook on your iPhone again. If verification is required, ensure that the same AOL-based personal Microsoft account is registered in Microsoft Authenticator.

Please feel free to let me know if you have any further updates, thanks.

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