Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Locked out from my azure account as only admin
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Florian
0
Reputation points
I cannot log into my azure account at all and I am the only admin.
Facts:
- the "Approve Request on my Microsoft Authenticator App" option does nothing. no request arrives at my MS Authenticator app.
- the "Enter Code" option does not work either. It asks for a 6 digit code, but MS Authenticator shows me an 8 digit code.
- no other options are offered.
- I am the only administrator
- I receive azure emails (e.g. billing) to the same email address I try to log in with.
- I can access my Microsoft account under the same email address - I am using a passkey to log in there.
So from my point of view this seems like a complete tenant lockout scenario.
I tried to follow troubleshooting guides. but none helped.
As far as I could read in some of these troubleshooting guides and FAQs, Authenticator offers me 8 digits and not 6, because this is a "personal account". I do not have another entry in my Authenticator app with this email address.
I cannot access azure support features, because it requires me to sign in to azure to use them.
Please connect me with someone that can help me reset my azure MFA or enable access to my subscriptions in any other way.
Microsoft Security | Microsoft Authenticator
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Florian 0 Reputation points
2026-10-08T20:21:39.49+00:00 Update:
- after trying every kind of chatbot, hotline and FAQ I could find, I gave up on Azure and tried my luck via my Microsoft account.
- I could actually find a chat there enabling me to talk to a human being. This agent immediately understood my predicament and guided me through a not so straightforward process:
- we created another Azure account with an email address and crucially also a credit card that were not yet registered in Azure, to get a free account.
- in this new account we created a ticket to describe the problem and provided the problematic subscription Id as reference.
- However: It was not possible to create a ticket in the actual problem topic (technical, MFA - apparently this was possible a few weeks ago), so we resorted to creating one in billing/subscriptions.
- I asked for a phone call regarding my ticket but every time they rang me the next day, they only gave me like 5 seconds to pick up, which I did not make.
- After one additional day I received an email, basically telling me that billing/subscriptions is not the right topic. And in order to use the right topic, I would have to pay a support fee to get technical support.
- I then asked the billing/subscription ticket agent to cancel my subscription.
- But the agent told me to do it myself and sent me a quick tutorial which of course includes logging in to then cancel the subscription. I told them again to cancel my subscription - as the billing/subscription agent they are. Since then they ghosted me.
So: after multiple days my issue is still not resolved. And I have to say this approach - telling me to pay a fee to a provider so I can cancel a service I cannot access (because that provider had changed things) - is quite rich.
It seems the only way I am getting out of this subscription without having to pay for the cancelling, is by changing my credit card.
I am really pissed. I was never treated with this amount of disrespect by a cloud provider before. This has cost me already hours trying to follow the very unhelpful FAQs and abominably bad AI chatbots and it has cost Microsoft and Azure hours to manage my call for help.
Paying the 30 USD they want in order to cancel my account would probably be the cheaper thing to do, but I honestly don't feel like spending a single cent more than I have to with a company that treats its customers like this.
My advise for anybody interacting with Azure: use a credit card that is only used for this purpose, so you can cancel the card easily if they send you in circles like they do with me.
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