No longer able to move image files between folders using my One Drive online

Question

No longer able to move image files between folders using my One Drive online

Gill Townsend 15

I have been updating my One Drive photographs, and moving them to different folders, using the Move Here button. If I select just one item, the system allows me to move a single file, but when I select more than one item, the Move Here icon stays greyed out.

I am using Windows 11 21H2 (OS Build 22000.2538) and I have browsers such as MS Edge, Google Chrome

It was all working fine until last week - it literally stopped from oe day to the next.

Any advice would be much appreciated!

Taine 0 Reputation points

2026-09-27T05:23:48.4+00:00

I am also having the same issue as Gill and Jason. I cannot move more than one photo in the browser, in an incognito window, or in the OneDrive desktop app
Kirsten Kongslev 0 Reputation points

2026-10-01T10:16:53.5533333+00:00

It´s still a problem.
Trevor Johnson 0 Reputation points

2026-10-09T19:28:26.24+00:00

Easiest workaround I have found is to use "Copy to" instead of "Move to", and after copying to the destination folder, delete the files from the source folder.

2 answers

Your answer

Taine 0 Reputation points

2026-09-27T05:23:48.4+00:00

I am also having the same issue as Gill and Jason. I cannot move more than one photo in the browser, in an incognito window, or in the OneDrive desktop app
Kirsten Kongslev 0 Reputation points

2026-10-01T10:16:53.5533333+00:00

It´s still a problem.
Trevor Johnson 0 Reputation points

2026-10-09T19:28:26.24+00:00

Easiest workaround I have found is to use "Copy to" instead of "Move to", and after copying to the destination folder, delete the files from the source folder.

Answer 1

Hendrix-V 19,940 Microsoft External Staff Moderator

Hi Gill Townsend,

Since the behavior changed recently and only affects moving multiple images while single-file moves still work, it may be worth checking whether the issue is related to the current browser session or the way the files are being displayed in OneDrive.

As I have checked and validated, the approach from AI answer is pointing us at the right direction, so you can follow the steps.

Additionally, you could try the following quick checks:

Open OneDrive in an InPrivate/Incognito window and test moving multiple files again.
Sign out of OneDrive on the web, then sign back in and retest.
If the issue persists, try moving the files using the OneDrive desktop app/File Explorer as a temporary workaround.

If the problem continues across different browsers and private browsing sessions, please let me know whether it occurs with all image folders or only with a specific folder. That information can help narrow down the cause.

Feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Hendrix-V 19,940 Reputation points Microsoft External Staff Moderator

2026-09-19T06:49:23.24+00:00

Hi Gill Townsend,

I just wanted to follow up and check if the information I provided was helpful. If you have any further questions or updates regarding this issue, please feel free to let me know in the Comments section. I'd be happy to assist you.
Jason D 0 Reputation points

2026-09-21T06:20:17.5166667+00:00

@Hendrix-V I'm also experiencing the exact same issue that Gill has. I tried your solutions, but am still running into not being able to move multiple photos at one time. I'm in My Files section, not the photo section. I'm using Safari on a Mac Book Pro laptop. Any other solutions you have would be appreciated. Thanks!
Hendrix-V 19,940 Reputation points Microsoft External Staff Moderator

2026-09-23T06:42:59.7366667+00:00
Hi Jason D,

Since the behavior is also occurring in Safari on a MacBook Pro, it may be useful to determine whether the issue is specific to Safari or related to the current OneDrive web session.

As a couple of additional checks:

Try accessing OneDrive using a different browser (for example, Microsoft Edge or Chrome on macOS) and test moving multiple photos.

Select a small number of photos from a different folder and check whether the Move Here option becomes available.

If available, use the OneDrive sync client on your Mac and move the files through Finder as a temporary workaround while continuing to investigate the web experience.

If the behavior remains the same across multiple browsers and different folders, please let us know approximately how many files are being selected and whether the Move Here button is greyed out immediately after selection or only after choosing the destination folder. That information may help identify whether a specific condition is preventing the move operation.
Jason D 0 Reputation points

2026-09-25T06:08:26.8566667+00:00

Hi @Hendrix-V

I've tried using internet browsers of Google Chrome as well as Microsoft Edge and unfortunately the same issue appears. I can move 1 photo, but as soon as I add a 2nd photo (or more,) the Move Here option becomes greyed out.

Again, it becomes greyed out, once a 2nd or more file is selected to move. I've tried moving just 2 photos all the way up to a couple hundred, with the same result.

Appreciate you working to help solution this.

Jason
Hendrix-V 19,940 Reputation points Microsoft External Staff Moderator

2026-10-02T08:08:36.7966667+00:00
Hi Jason D,

Since the same behavior occurs in Safari, Chrome, and Edge, and the issue appears consistently whenever more than one photo is selected, this suggests the problem is not related to a specific browser or the size of the selection.

At this point, a helpful next step would be to verify whether the behavior is limited to image files:

Create a new test folder in OneDrive.

Upload or copy 2–3 non-image files (for example, PDF or TXT files).

Try selecting multiple files and moving them to another folder.

If multiple non-image files move successfully while multiple photos do not, that would help isolate the issue to how those image files are being handled rather than the move feature in general.

Answer 2

For OneDrive on the web, moving multiple files should work by selecting the items, choosing Move to, browsing to the destination folder, and then selecting Move. If Move Here stays greyed out only when multiple items are selected, use these checks and workarounds:

Try the move from Files view, not Photos view. In OneDrive, photos shown in Photo view are an aggregated view and can’t be moved from there. Find the actual files in Files view, then move them.
Use the standard web flow:
- Select the files.
- Select Move to.
- In the Move to pane, browse to the destination folder.
- Select Move.
If moving between different OneDrive accounts, that is not supported directly on the web for multiple files. Sync the files to the PC, then use File Explorer to move them.
As a workaround, use File Explorer with the OneDrive desktop app:
- Open File Explorer.
- Drag the files from their current folder to the target OneDrive folder in the left pane. This is also the recommended path when web behavior is not working as expected.
If the issue started suddenly and affects the web UI, test in an InPrivate/Incognito window and try another browser profile. Similar cases point to browser-side web interface issues such as cache, cookies, or extensions interfering.
If uploads and moves on the website continue to behave unexpectedly, the OneDrive app can also be used as a temporary workaround for file management.

If the problem happens only with a specific set of files, check whether those files are being selected from an aggregated view rather than their real folder location.