Refund for an earlier purchase of MS 365 after purchase of a different subscription

Nicholas Cort 0 Reputation points
2026-09-07T11:58:09.3433333+00:00

on 5th August 2026, Microsoft withdrew 1200 SEK for an extention of my Windows 365 subscription. Today I purchased Windows 365 Family, in order to get a subscription for another computer in my household. To the cost of 1600 SEK. I'd like to have a refund for the former subscription fee. How do I apply for it ?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Bence Weiszmann 1,825 Reputation points
    2026-09-07T13:07:52.1366667+00:00

    Dear @Nicholas Cort

    If the subscription was purchased directly from Microsoft, sign in to the Microsoft account used for the purchase and go to Services & subscriptions. Find the subscription, select Manage --> Cancel, and follow the steps shown. During the cancellation process, Microsoft will let you know whether the subscription is eligible for a refund.

    If no refund option is shown, you can also contact Microsoft Support.

    https://support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription

    If you purchased the subscription through a third party, such as Apple, Google Play, Amazon, or another retailer, you will need to request the refund from them, as Microsoft cannot refund payments that were processed by another provider.

    For example:

    • Apple App Store: request the refund through Apple
    • Google Play: request it through Google Play
    • Amazon or another retailer: contact the retailer directly

    https://support.microsoft.com/en-us/accounts-billing/subscriptions/manage-your-microsoft-365-subscription-purchased-through-a-third-party

    Best regards,
    Bence

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  2. AI answer

    2026-09-07T11:58:26.27+00:00

    To apply for a refund, cancel the earlier subscription first. Refund eligibility is determined automatically during cancellation.

    Steps:

    1. Go to the Microsoft account Services & subscriptions page: https://account.microsoft.com/services
    2. Sign in with the same Microsoft account used for the earlier Microsoft 365 purchase.
    3. Find the earlier subscription and select Manage.
    4. Select Cancel or Upgrade or Cancel.
    5. Follow the cancellation steps. During that process, Microsoft indicates whether that subscription qualifies for a refund and guides the next steps.

    Important details:

    • Not all cancellations result in a refund.
    • In most cases, a refund may be available within 30 days of the initial purchase or before the first recurring billing date, whichever is sooner.
    • A refund of the most recent recurring billing charge may also be available if cancellation happens within 30 days after payment. This right is limited to one time per Microsoft account, per subscription product.
    • If no refund is issued, access typically continues until the end of the current billing period.
    • If the subscription was bought through Apple App Store, Google Play, or another third party, the refund must be requested from that provider instead of Microsoft.

    If the charge is not recognized or the subscription does not appear under Services & subscriptions, check the Manage your payments page of the Microsoft account dashboard to investigate the charge.

    If self-service cancellation does not show a refund option, use Contact Microsoft Support and select Get Help, then Contact Support for billing assistance.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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