I can't access Outlook from my safari general app screen. Nevertheless I can access my outlook account from the bottom side app

If Outlook works in the Outlook app but not through Safari, focus on the Safari sign-in path first.

1. Check Safari version. Outlook.com access in Safari requires Safari 16 or newer.
2. If the problem is in Apple Mail or the iPhone/iPad account screen tied to Safari sign-in, remove and add the account again as Outlook.com.
   • Go to Settings > Mail > Accounts.
   • Select the affected account and remove it.
   • Go back to Settings > Mail > Accounts > Add Account.
   • Choose Outlook.com and sign in again.
3. If removing and re-adding does not fix it, clear Safari website data, then try again.
   • Go to Settings > Safari.
   • Tap Clear History and Website Data.
   • Reboot the iPhone.
   • Add the account back and complete the Outlook.com sign-in flow again.
4. If Safari shows a Microsoft sign-in error such as:
   • “Something went wrong and we can't sign you in right now.”
   • “Solve a puzzle so we know you're not a robot.” then use the Microsoft account recovery article for Error 400 when signing in.
5. If Safari says the password is wrong, recover the Microsoft account first, then sign in again.
6. If a verification code prompt appears and the code fails, use the Microsoft verification code troubleshooting article before retrying sign-in.

If the Outlook app continues to work, that usually means the account itself is still valid and the issue is isolated to the Safari-based authentication flow or the Apple Mail account connection.

• I can't send or receive messages with Outlook for Mac
• Outlook and other apps are unable to connect to Outlook.com when using Basic authentication
• iOS & iPadOS users may experience issues accessing their Outlook and Hotmail accounts from the iOS/iPadOS default Mail app