Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
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This is gay
I can't access Outlook from my safari general app screen. Nevertheless I can access my outlook account from the bottom side app
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Gustavo (Gus) Copelmayer
0
Reputation points
I usually access my outlook account from my safari general app accounts. but right know the system is not allow me to enter. everything apparently looks normal, but it looks that the app does nor communicate with outlook of that specific screen, but with the button app there is no problems to enter into any account. could;d you please help to solve the mystery please
the account is up to date.
Outlook | Web | Outlook.com | Email
4 answers
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Estrella721 48,020 Reputation points Independent Advisor2026-08-31T22:32:28.4066667+00:00 Hi,
This looks like a Microsoft service issue. Other users are reporting similar problems, and while Microsoft has not announced this specific issue on the public service status page, there is an active Exchange-related incident that may be connected to the Outlook problems being reported.
I recommend checking the official Microsoft 365 Status account on X for the latest updates:
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AI answer
2026-08-31T22:01:52.84+00:00 If Outlook works in the Outlook app but not through Safari, focus on the Safari sign-in path first.
- Check Safari version. Outlook.com access in Safari requires Safari 16 or newer.
- If the problem is in Apple Mail or the iPhone/iPad account screen tied to Safari sign-in, remove and add the account again as Outlook.com.
- Go to Settings > Mail > Accounts.
- Select the affected account and remove it.
- Go back to Settings > Mail > Accounts > Add Account.
- Choose Outlook.com and sign in again.
- If removing and re-adding does not fix it, clear Safari website data, then try again.
- Go to Settings > Safari.
- Tap Clear History and Website Data.
- Reboot the iPhone.
- Add the account back and complete the Outlook.com sign-in flow again.
- If Safari shows a Microsoft sign-in error such as:
- “Something went wrong and we can't sign you in right now.”
- “Solve a puzzle so we know you're not a robot.” then use the Microsoft account recovery article for Error 400 when signing in.
- If Safari says the password is wrong, recover the Microsoft account first, then sign in again.
- If a verification code prompt appears and the code fails, use the Microsoft verification code troubleshooting article before retrying sign-in.
If the Outlook app continues to work, that usually means the account itself is still valid and the issue is isolated to the Safari-based authentication flow or the Apple Mail account connection.
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