All my outlook emails are going to the junk folder

Nancy Sachetti 5 Reputation points
2026-02-14T17:21:57.9633333+00:00

All my outlook emails are going to the junk folder. Anyone ever had this problem?

Microsoft 365 and Office | Other
0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. SALES MAASHA 0 Reputation points
    2026-11-11T23:49:56.4566667+00:00

    My all emails are going to spam/junk, not landing inbox

    So how I fix our these problems, please suggest me

    Was this answer helpful?

    0 comments
  2. EmilyS726 279.7K Reputation points Independent Advisor
    2026-02-14T17:56:45.5033333+00:00

    Hello,

    Make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon on the top right to launch the settings.

    Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

    Then check the conditional format, again, if it's there, delete it.

    Then, check Forwarding and IMAP, If any items are present, delete them as well.

    ===========

    If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

    Then go to Security > Manage How I sign in, make sure all contact info is yours. Then scroll down on the same page, look under App Password, click on remove existing app passwords as well.

    Please make sure you change your password and enable two-step verficiation.

    Go to your account online, go to Devices, remove any devices you don't recognize.

    Then go to Security, click on Sign out everywhere. This is meant to kill any session that's still connected. Unfortunately, this one will take 24 hours to take effect.

    Was this answer helpful?

  3. AI answer

    2026-02-14T17:22:10.3333333+00:00

    If all your Outlook emails are going to the junk folder, it may be due to several reasons. One common cause is that your email settings may be configured to automatically classify certain messages as junk. Here are a few steps you can take to troubleshoot and resolve this issue:

    1. Check Junk Email Options: Go to the Junk E-mail Options in Outlook and ensure that the filtering level is set appropriately. You can find this under the Home tab by selecting Junk and then Junk E-mail Options. Make sure it's not set to a level that is too aggressive.
    2. Review Safe Senders and Blocked Senders Lists: Ensure that important email addresses are added to your Safe Senders list. You can do this in the same Junk E-mail Options dialog.
    3. Mobile Device Settings: If you access your email on a mobile device, check if there are any spam filters or settings on the device that might be affecting how emails are classified. For instance, if your mobile device has a spam addresses feature, it may be moving emails to junk based on those settings.
    4. Clear Spam Addresses: If you have a Samsung mobile device or similar, check the spam addresses feature in the email app and remove any entries that should not be there, such as your corporate domain.
    5. Reset Folder Names: If the Junk Email folder is not functioning correctly, you might need to reset folder names using a tool like MFCMAPI to restore its proper location.

    By following these steps, you should be able to address the issue of emails being incorrectly routed to the junk folder.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.