Sign in problem with my upsers account even though my id is correct

Jeanette Bitner 20 Reputation points
2025-11-25T19:02:05.0833333+00:00

This is the message I am getting.. set up two of my jobs with authenticator and now is not letting me sign on to my upsers.com account..Keeps going back to unifi through my upsers. ERROR MESSAGE IS AS FOLLOWS Request Id: 254701ca-164a-4282-b54e-eb5f916c0d00

Correlation Id: e56142d5-e537-4c07-a4ab-b23614794a79

Timestamp: 2025-11-25T18:54:10Z

Message: AADSTS90072: User account '******@unifiservice.com' from identity provider 'https://sts.windows.net/2d3eb0f7-88b2-45e2-8569-2516fcce5e83/' does not exist in tenant 'ups' and cannot access the application 'https://www.upsers.com'(Adobe Experience Manager (UPSers.com)) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. PLEASE FIX. I WOULD LIKE IT TO SIGN ON TO BOTH WHEN NEEDED WITHOUT ANY PROBLEMS. WHATS THE DEAL?

Microsoft Security | Microsoft Authenticator

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Answer accepted by question author

AI answer

2025-11-25T19:03:12.58+00:00

The error message you are encountering, AADSTS90072, indicates that the user account you are trying to use does not exist in the tenant associated with the application you are trying to access (in this case, upsers.com). This typically happens when the account is not added as an external user in the tenant or if you are using the wrong account type for the application.

To resolve this issue, you can try the following steps:

  1. Check Account Type: Ensure that you are using the correct account type. If your account is a personal Microsoft account, it may not have access to the organizational resources.
  2. Sign Out and Sign In Again: Sign out of your current session and try signing in again with the correct Azure Active Directory user account that has access to upsers.com.
  3. Contact Admin: If you believe your account should have access, contact your organization's administrator to ensure that your account is properly configured in their Azure Active Directory and added as an external user if necessary.
  4. Use the Correct Sign-in URL: Make sure you are using the appropriate sign-in URL for the application you are trying to access. If it's a multitenant application, use the correct endpoint as specified in the documentation.

If the problem persists, you may need to reach out to your IT support for further assistance.

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