my account has been hacked and email changed

Charles Freeman 5 Reputation points
2025-09-28T00:07:58.9766667+00:00

im so frustrated. i got scammed on minecraft and my email on microsoft has been changed.

the minecraft account name is "removePII"

the microsoft name is "removePII"

i cant login to hypixel anymore because it says my account is logged in from another location.

i have tons of proof that this account belongs to me and im incredibly frustrated. ill be willing to share my evidence if a microsoft worker can respond to me. thanks.

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  1. Jonathan Deives 83,670 Reputation points Independent Advisor
    2025-09-28T23:27:35.8566667+00:00

    Please note that this is a community forum and we do not have access to any account data or information.

    I'm sorry for the trouble you're having. The only way to recover a hacked account is to follow the steps provided by Microsoft Support;
    https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

    Unfortunately, if the above method doesn't work and the email address was replaced by the hacker, there's no other effective method to recover your Microsoft account.

    However, you can contact Microsoft Support.

    Follow these steps to chat:
    https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

    Type "Account sign-in issues"

    Click the "Contact Support" button

    Microsoft 365 & Office > Manage Profile Information > Confirm.

    Select "Chat with a support agent in your web browser."

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  2. Chloe-V 15,330 Reputation points Microsoft External Staff Moderator
    2025-09-28T11:50:05.88+00:00

    Hi Charles Freeman,

    Thank you for posting to Microsoft Q&A Forum.

    Steps to Recover Your Microsoft / Minecraft Account:

    1. Use Microsoft’s Account Recovery Form

    Since your email was changed, you will not be able to log in normally.

    Go here: Microsoft Account Recovery Form

    • Enter the email address or username of the hacked account.
    • Provide an alternate email (that you still have access to).

    Fill in as much info as possible:

    • Old passwords you used
    • Billing info (if you bought Minecraft or other Microsoft products)
    • Xbox/Minecraft Gamertag
    • Linked phone numbers/emails

    The more details, the higher the chance they’ll restore access.

    2. Minecraft-Specific Help

    Since Microsoft owns Minecraft, once your Microsoft account is recovered, your Minecraft account will be restored.

    • If you need extra help, contact Mojang/Minecraft Support: Minecraft Support
    • Provide your Minecraft username, transaction ID from purchase (if you have it), and screenshots of proof.

    3. Hypixel Access

    Hypixel uses your Microsoft/Minecraft login. Once your Microsoft account is recovered, Hypixel access will work again.

    If needed, Hypixel also has an account security guide with instructions for hacked accounts.

    Note:

    • Do not share your proof publicly (only provide it through Microsoft’s or Mojang’s official recovery forms.)
    • Be patient: recovery can take a few days, especially if ownership verification is needed.
    • If you used the same password elsewhere, change it immediately to secure other accounts.

    Important: I do not have the right or ability to access your account or recover it for you. Microsoft will only restore access through official recovery and verification If that fails, go straight to Microsoft Support again with proof of ownership (purchase receipts, screenshots of Minecraft activity, billing info). However, if recovery attempts continue to fail, it typically means the account is considered unrecoverable. At that point, creating a new Microsoft account might be the only viable solution.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

    Please feel free to let me know if you have any further updates, thanks.

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