User Deleted MFA

Anonymous
2020-06-04T18:38:58+00:00

I have a user who needed a password change and instead deleted the MFA code from the Authenticator app and it doesn't look like it can be restored. I can disable MFA from his account and he can get in but "Additional security verification" is missing from his security settings. I've tried enabling it while he's logged in but the option doesn't appear without him logging out first which prevents him from getting back in. I've tried the option to "Restore multi-factor authentication on all remembered devices" and that doesn't seem to have done anything. 

Is there any other way for me to allow him to change his MFA settings when he can't log in with it?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2020-06-08T09:23:15+00:00

    Hi Orion,

    Feel free to post back if you need further assistance.

    Best Regards,

    Waqas Muhammad

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