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Unable to contact Microsoft Credentials Support — links redirect to Engage Center / Support for Business
Hello, I need help contacting Microsoft Credentials / Microsoft Learn certification support. My Microsoft certification profile was associated with my former work account, but that work account has since been deleted by my former employer. Because of…
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asked
2026-05-01T16:21:34.1766667+00:00
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Dmitry Orlov
0
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commented
2026-11-11T01:08:01.83+00:00
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prince kumar
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Subject: Unable to Access Microsoft Credentials Support – Engage Center Permission Error
Subject: Unable to Access Microsoft Credentials Support – Engage Center Permission Error I need assistance correcting the legal name on my existing Microsoft Credentials profile. My existing profile omits my middle name, but my current government-issued…
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58,810 questions
asked
2026-11-10T22:09:43.7266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 5%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
JOSEPH BLASI
0
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edited the question
2026-11-10T22:28:29.0566667+00:00
Gérard Oomens
133.7K
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Request to Retrieve My MCITP Certification from 2012
Dear Microsoft Certification Support Team, My name is Konstantin Gershik, and I am writing to request your assistance in locating and obtaining my Microsoft Certified IT Professional (MCITP) certification from 2012. In 2012, I attended an MCITP…
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58,810 questions
asked
2026-11-10T20:36:16.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 39%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKG%3C/text%3E%3C/svg%3E)
Konstantin gershik
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answered
2026-11-10T22:18:19.8866667+00:00
Gérard Oomens
133.7K
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my az104 certificate got expired want to renew it
Hi Team, My az104 certificate got expired could you please allow me to renew it as it is showing expired. this is the second time i have paid for the exam and now again i got missed to renew it
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58,810 questions
asked
2026-11-10T20:53:05.3766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 97%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Mohammad Akmal Shaikh
0
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edited the question
2026-11-10T21:02:24.91+00:00
Erland Sommarskog
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Az 140 certificate unable to renew
Hi team, I am unable to renew my az 140 certificate, I don't find any option and tried assessment test also but unable to renew it. Could you please extend my certificate renewal?
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58,810 questions
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2025-10-31T09:06:17.23+00:00
Mohammad Akmal Shaikh
0
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commented
2026-11-10T20:49:09.52+00:00
Mohammad Akmal Shaikh
0
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2 answers
I need a contact person to ask about Accessibility
Subject: Request for Accessibility Documentation – VPAT, Conformance and Remediation Form, and Accessibility Statement Dear OpenSSH, As part of the 2024 DOJ Website and Apps Accessibility Rule, and our commitment to accessibility and compliance with…
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58,810 questions
asked
2026-11-10T19:01:49.7533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 92%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDW%3C/text%3E%3C/svg%3E)
Davis, William E
0
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answered
2026-11-10T20:30:19.3733333+00:00
AI answer
2 answers
I cannot add my personal email with my work email to merge my work account and my personal account
I cannot add my personal email with my work email to merge my work account and my personal account. Pls assist This question is related to the following Learning Module
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58,810 questions
asked
2026-11-10T13:43:52.9466667+00:00
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TATHAGATA CHATTOPADHYAY
0
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2026-11-10T20:12:55.6033333+00:00
Julian Sharp
47,981
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2 answers
Exam passed but noy certificate received
Good day , i wrote AI901 exam today at a test centre, i finished and passed and the score was shown. but i didnt could print score resultd paper because the system didnt not allow me to end exam due to a link. may you kindly assist with exam…
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58,810 questions
asked
2026-11-10T14:36:22.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 65%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
Masutha Katlego Japhta
0
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2026-11-10T20:11:11.85+00:00
Julian Sharp
47,981
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Certification Receiving Time Query
I passed AZ-305 today But didn’t received certificate yet. When i will receive the certificate?
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58,810 questions
asked
2026-11-10T17:27:40.0833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 78%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMU%3C/text%3E%3C/svg%3E)
Muhammad Usama Waheed
0
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2026-11-10T20:09:27.4366667+00:00
Julian Sharp
47,981
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Training Certificates
Do we receive certificates for completing training. I need to show proof that I completed the 3 part Dyslexia training. This question is related to the following Learning Path
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58,810 questions
asked
2026-11-10T17:42:04.81+00:00
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TANYA L DENT
0
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answered
2026-11-10T20:09:10.58+00:00
Julian Sharp
47,981
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1 answer
Missing Digital Badge and Verification Link for Microsoft AI Skill Passport
Respected Support Team, I have successfully completed the Microsoft AI Skill Passport course and was issued an official certificate. However, neither the digital badge nor the official verification link is appearing in my Microsoft Learn Profile under…
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58,810 questions
asked
2026-10-30T01:29:43.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 17%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENS%3C/text%3E%3C/svg%3E)
Nadeem Samson (SAM)
0
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edited the question
2026-11-10T17:24:00.6333333+00:00
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Alexandra T
0
Reputation points Microsoft External Staff
Moderator
2 answers
Missing Trophy for Learning Path: “Create and Run Simple C# Console Applications” (Username: EhsanFaramarzi-5325)
Hi Support Team, I have fully completed all required modules for the “Create and Run Simple C# Console Applications” learning path (Foundational C# with Microsoft certification curriculum). Although all individual modules show as completed with “Module…
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58,810 questions
asked
2026-11-10T14:55:00.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 74%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEF%3C/text%3E%3C/svg%3E)
Ehsan Faramarzi
0
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answered
2026-11-10T16:24:38.71+00:00
Gérard Oomens
133.7K
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Exam Reschedule
Dear Support Team, I contacted your helpline yesterday regarding my Microsoft Power BI PL-300 exam ID verification issue and registered a complaint. I received the case number (42937409), but I have not yet received any confirmation email or further…
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58,810 questions
asked
2026-11-10T10:09:18.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 67%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
Murugesan R
0
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answered
2026-11-10T16:22:49.0066667+00:00
Gérard Oomens
133.7K
Reputation points
Volunteer Moderator
1 answer
Unable to Access Microsoft Credentials Support – Request for Alternative Escalation Channel
Dear Microsoft Support Team, I am a Microsoft certification candidate attempting to escalate a complaint concerning my AZ-104 examination held on November 9, 2026. Pearson VUE has rejected my initial complaint, and I am seeking an independent review by…
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58,810 questions
asked
2026-11-10T14:27:56.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 5%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPP%3C/text%3E%3C/svg%3E)
Pranav prasad Bhide
0
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answered
2026-11-10T16:20:24.9433333+00:00
Gérard Oomens
133.7K
Reputation points
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1 answer
Need assistance merging duplicate Candidate ID and MS ID (Engage Center No Access)
Hello, I have two duplicate certification profiles under my same account, an older Candidate ID (MCID) holding my past exams and a newer MS ID created during my AB-730 exam booking. I am unable to submit a support ticket directly because…
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58,810 questions
asked
2026-11-10T12:52:46.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 53%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
Lavanya
0
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answered
2026-11-10T13:31:42.3733333+00:00
Julian Sharp
47,981
Reputation points
2 answers
PL-600 Renewal Assessment Missing – Request for Clarification
Hello Microsoft Credentials Support, I hold the Microsoft Certified: Power Platform Solution Architect Expert (PL-600) certification. My certification is currently active and expires on December 24, 2026. However, I cannot see the Renew option in my…
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58,810 questions
asked
2026-11-10T12:07:47.4566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 90%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
Mohan Krishna
0
Reputation points
edited an answer
2026-11-10T13:29:15.9966667+00:00
Julian Sharp
47,981
Reputation points
2 answers
URGENT: Request Profile Merge / Recover Certifications from Disabled Work Account
Hello, I am writing to request an urgent manual profile merge to recover my certifications. I recently left my previous employer, and my organization account ([Removed PII]@accenture.com) has since been disabled. As a result, I can no longer log in to…
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58,810 questions
asked
2026-10-30T14:00:03.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 16%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENP%3C/text%3E%3C/svg%3E)
Niyanta Pandey
0
Reputation points
edited the question
2026-11-10T13:23:51.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 42%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Ana Mihaila (BLUEHAWK LLC)
0
Reputation points Microsoft External Staff
Moderator
2 answers
EMERGENCY: Name Change Request for PL-300 Exam in 24 Hours - Mononymous Candidate
Hello, I have my PL-300 exam scheduled in less than 24 hours. I am a mononymous candidate with only a single legal name (Deepak). The registration form required a last name, so I used the filler letter "K". I need to change my last name to a…
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58,810 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 56.00000000000001%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Information regarding Instructor Lead Power BI Training Course
Hi, I want to enroll in the Instructor-Led Power BI Training Course. Can you please share the link and fee for the service?
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58,810 questions
asked
2026-11-10T11:37:56.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 80%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFA%3C/text%3E%3C/svg%3E)
Farooqi, Arshia (Pakistan)
20
Reputation points
edited the question
2026-11-10T11:52:54.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 22%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JuliaMarvin
24,170
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Volunteer Moderator
2 answers
Subject: Escalation Required – Microsoft Credentials Support Portal Inaccessible
I am unable to contact Microsoft Credentials Support because the official support links repeatedly redirect me to Microsoft Engage Center, which displays "No Access". My issue concerns my Microsoft Certified: Azure AI Engineer Associate…
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58,810 questions
asked
2026-11-10T07:22:54.0666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 66%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
Jithesh Janardhanan
0
Reputation points
answered
2026-11-10T11:30:52.8333333+00:00
Julian Sharp
47,981
Reputation points