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How to cancel a Visio subscription if I cannot access my account

I have a vision subscription that I have been paying monthly for 3 years. For the last year I have been unable to log in. My Microsoft account is for personal use and only covers MS 365. The monthly invoice emails for Visio suggest the subsription was…

Microsoft 365 and Office | Visio | For business | Windows
asked 2026-10-31T17:44:51.7+00:00
Mark Thorp 0 Reputation points
edited an answer 2026-10-31T18:15:25.3066667+00:00
Liora 3,285 Reputation points Independent Advisor
4 answers

How to save 8 meters Visio file to PDF

Hello, need to save 7400x850 mm MS Visio file to PDF. How to do it without losing quality?

Microsoft 365 and Office | Visio | For business | Windows
asked 2026-10-27T11:12:55.9066667+00:00
Laimonas Gryva 0 Reputation points
answered 2026-10-28T12:34:04.96+00:00
Roebe Ta 1,825 Reputation points Independent Advisor
2 answers

How to access my free trial of Visio Plan 2

I am unable to access my trial. In the email, it says to click on Start your trial. When I do that, it asks for my email, which I enter, but it does not seem to recognize it.

Microsoft 365 and Office | Visio | For business | Windows
asked 2026-08-30T20:57:35.5033333+00:00
Angela Nolte 5 Reputation points
commented 2026-10-23T12:44:29.1666667+00:00
Aetherin 3,680 Reputation points Independent Advisor
2 answers

Visio Dark Grey Theme Accessibility Issue - Low Contrast Text in Search and Tab Controls

Microsoft Visio Plan 2 is rendering several UI controls with poor contrast when the Dark Grey Office theme is selected. Environment Microsoft Visio Plan 2 Version 2609 Build 20430.20180 Office Theme: Dark Grey Issue In the Dark Grey theme, a number…

Microsoft 365 and Office | Visio | For business | Windows
asked 2026-10-22T08:19:31.9733333+00:00
Paul Brace 0 Reputation points
answered 2026-10-22T08:55:17.3933333+00:00
Alina Le 5,805 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Visio vsd file from 1998 is blocked and not opened

I have used varios Visio versions since 1997and have now upgraded from Visio 2010 to Visio LTSC Professional 2024. when I try to open Visio files saved 1998 I get the following message: You try to open a file with filetyp Visio 2003-2010 that have been…

Microsoft 365 and Office | Visio | For business | Windows
asked 2026-10-14T11:40:47.2833333+00:00
Staffan Westbeck 25 Reputation points
answered 2026-10-19T13:01:18.02+00:00
Jeenath Jeenath 0 Reputation points
1 answer

align center is greyed out in visio

I just purchased this visio software and am learning how to use it. I found that when I type and example on the line not centered on the page, I go to use the Align/align center is greyed out. I for the life of me can't get it ungreyed to use.

Microsoft 365 and Office | Visio | For business | Windows
asked 2026-10-16T23:16:44.6+00:00
Allen Faltynowicz 0 Reputation points
commented 2026-10-19T01:39:44.2666667+00:00
Dora-T 2,075 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Visio 2021 Pro Macro and VBA ribbon and quick menu icons remain greyed out despite running full repair

Despite running the full repair option for Visio 2021 Pro both the Developer and Quick Access Toolbar icons/menus remain greyed out and inaccessible. What options do I have to re-enable these features? They were working previously and the Options -->…

Microsoft 365 and Office | Visio | For business | Windows
asked 2026-10-13T10:57:32.2433333+00:00
RickNewton-2404 20 Reputation points
accepted 2026-10-13T23:42:28.32+00:00
RickNewton-2404 20 Reputation points
2 answers

My visio suddently showing the word 'phase' between swimlanes while exporting as pdf

My visio suddently showing the word 'phase' between swimlanes while exporting as pdf

Microsoft 365 and Office | Visio | For business | Windows
asked 2026-10-02T17:34:20.8033333+00:00
Jie ZANG 0 Reputation points
commented 2026-10-05T23:18:58.5433333+00:00
Hendrix 2,690 Reputation points Independent Advisor
2 answers

I have bought and paid for Vision Plan 2 and allocated the license via the Admin Portal that I manage

I have bought and paid for Vision Plan 2 and allocated the license via the Admin Portal that I manage yet I cannot download the application. Every advice is to go to Office.com but that takes me to this page and I cannot install it from there. Sort this…

Microsoft 365 and Office | Visio | For business | Windows
asked 2026-09-18T10:02:42.9033333+00:00
Steven Morton 0 Reputation points
commented 2026-09-22T14:39:05.8333333+00:00
Ruby Nguyen 3,640 Reputation points Independent Advisor
2 answers

Microsoft Visio Cloud Usage

I need to use the Microsoft Visio Cloud where do I start? Moved from Microsoft 365 and Office | Visio | Other | Windows

Microsoft 365 and Office | Visio | For business | Windows
asked 2026-09-07T02:16:26.19+00:00
Furman, Nikki-Sheree 0 Reputation points
commented 2026-09-07T23:23:47.7233333+00:00
Jade Ng 16,620 Reputation points Microsoft External Staff Moderator
2 answers

access to the web version of Visio

Hi I have Microsoft 365 Business Premium with copilot account, I should have the access to the web version of Visio. How to access it?

Microsoft 365 and Office | Visio | For business | Windows
asked 2026-09-01T01:39:25.58+00:00
J. Liao 0 Reputation points
commented 2026-09-02T05:46:30.11+00:00
BabybooHN 3,810 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Visio Pro 2021 - How to cancel a pring job inside visio

There is evidently some communication issue between Visio and the printer. Visio says it has 3 document queued for printing, there is nothing in the print queue which seems to indicate that they are waiting inside Visio. After some research, there does…

Microsoft 365 and Office | Visio | For business | Windows
asked 2026-08-26T17:05:53.08+00:00
StephenWebb-8747 20 Reputation points
commented 2026-08-27T14:07:15.2533333+00:00
Hin Vo 1,755 Reputation points Independent Advisor
2 answers

Visio Plan 2 - Errors when editing a master shape

When I try to edit a master shape on the document stencil and update all of its instances, the edits do not process correctly. See screenshots below of "before editing", "editing the master", and "after editing". This issue…

Microsoft 365 and Office | Visio | For business | Windows
asked 2026-08-24T21:12:08.84+00:00
Nathan Turner 0 Reputation points
recommended 2026-08-25T21:24:05.2133333+00:00
Jack-Bu 7,220 Reputation points Microsoft External Staff Moderator
2 answers

Visio - "We're sorry... closed as a result."

I get an error message (see attached clip) when I open my Visio files that worked last week. My co-workers can open the files just fine. I've uninstalled and reinstalled Visio. The error still occurs after reinstalling. Any words of wisdom? Thank…

Microsoft 365 and Office | Visio | For business | Windows
asked 2026-08-24T19:04:18.0566667+00:00
sgurule MDF 0 Reputation points
edited an answer 2026-08-25T15:59:11.8166667+00:00
Kai-L 21,095 Reputation points Microsoft External Staff Moderator
1 answer

I purchased and downloaded Visio 2024 Professional but installed it to a free microsoft account rather than my business account

During installation I inadvertently associated Visio with my old, free Microsoft 365 account instead of my current business account. How can I associate it with my active business account?

Microsoft 365 and Office | Visio | For business | Windows
asked 2026-08-19T23:30:33.44+00:00
John Dahlberg 0 Reputation points
edited an answer 2026-08-20T01:04:12.19+00:00
Kien 1,790 Reputation points Independent Advisor
1 answer

Installing Visio 2013 in new laptop PC.

Hello, I need help installing Microsoft Visio 2013 for my new Laptop PC. I have a valid Visio 2013 Volume License product key. However, I do not have access to the Microsoft 365 Admin Center or the Volume Licensing portal, so I cannot download the Visio…

Microsoft 365 and Office | Visio | For business | Windows
asked 2026-08-18T07:23:36.1566667+00:00
S H Kim 0 Reputation points
commented 2026-08-19T10:26:33.9733333+00:00
Hin Vo 1,755 Reputation points Independent Advisor
2 answers

Please apologize for any compatibility issues when installing and using Office and Visio.

Hello, as stated in the title above, I have an installation and usage compatibility issue. Currently, I am using Microsoft Office HOME and Business 2021 in boxes with product keys. I plan to purchase and use the Visio Standard 2024 ESD for my work. Is…

Microsoft 365 and Office | Visio | For business | Windows
asked 2026-08-17T01:28:06.5366667+00:00
Hayes Louisa 0 Reputation points
commented 2026-08-18T05:44:49.1866667+00:00
Darren Bruce 2,360 Reputation points Independent Advisor
2 answers

How to modify the units in Viso dimensioning.

When using Viso for dimensioning, the default is millimeters. In "Page Settings," under "Page Properties," I changed the unit of measurement to "meters". However, when dimensioning, millimeters are still displayed. May I…

Microsoft 365 and Office | Visio | For business | Windows
asked 2026-08-17T00:44:52.6433333+00:00
Moore Caitlin 0 Reputation points
commented 2026-08-18T00:44:01.6+00:00
Jade Ng 16,620 Reputation points Microsoft External Staff Moderator
2 answers

Visio and Project don't work after upgrading to Win11

after you Win10 to Win11 outlook no longer works crashes. So I did online restore as suggested from which point VIsio and Project Professional 2021 stopped working. I contacted microsoft support they told me to contact you

Microsoft 365 and Office | Visio | For business | Windows
asked 2026-08-15T12:38:41.27+00:00
Foster Rachel 0 Reputation points
commented 2026-08-16T14:19:31.5733333+00:00
Demi Nguyen 2,950 Reputation points Independent Advisor
1 answer

Microsoft Visio Premium 10

I've lost my Microsoft Visio Premium 10 product key and now it won't let me do anything. Running on a Mac/Parallels/Windows 11

Microsoft 365 and Office | Visio | For business | Windows
asked 2026-08-14T17:53:31.5666667+00:00
Keith Beard 0 Reputation points
answered 2026-08-14T19:16:01.7633333+00:00
Elena-VH 2,450 Reputation points Independent Advisor