155 questions with Microsoft 365 and Office | Subscription, account, billing | Other | Android tags

Sort by: Updated
1 answer

Two subscriptions

I only recently realized I have two subscriptions. One Microsoft basic 365 (which i have just cancelled) and also my microsoft 365 personal (attached to my Google play account). This should allow me continue my Hotmail account, but it keeps informing me…

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2026-09-15T19:04:05.2766667+00:00
Ruth Cusack 0 Reputation points
commented 2026-09-15T19:48:21.5066667+00:00
John Jefferson Doyon 87,640 Reputation points Independent Advisor
1 answer

Reembolso de dinero por equivocacion en la suscripción

Quero pedir el reembolso de la renovación (que no quería hacer) de la suscripción por $6.99 de Word. Aparte jamás se me notificó ni se me pidió permiso para la compra asia que exijo el reembolso del dinero.

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2026-09-11T19:22:57.37+00:00
Brian Botti 0 Reputation points
answered 2026-09-11T20:12:52.3533333+00:00
Diana Mariz 10,915 Reputation points Independent Advisor
6 answers

ONENOTE saying I'm not signed in and won't sync

The onenote app on my android phone is displaying a message "working offline. Sign in to sync your notes", in Recent Pages. I am signed in and can access all files in the Notebook List tab. When I click the Sign In it displays an error message …

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2026-08-29T16:18:02.7866667+00:00
Tim Spalding 10 Reputation points
commented 2026-09-04T04:19:21.1933333+00:00
Tim Spalding 10 Reputation points
1 answer

Verification of service or subscription detail

On my AMEX Account an amount of 39,99 was charged by Microsoft on 14.08.2025. Can you tell me for which item?

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2026-09-02T14:38:14.8+00:00
Rolf Wilhelm 0 Reputation points
answered 2026-09-02T15:11:48.7833333+00:00
DaveM121 932.4K Reputation points Independent Advisor
2 answers

how do i register my android phone with my microsoft account?

how do i register my android phone with my microsoft account?

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2026-04-26T17:12:02.1966667+00:00
Malcolm Tucker 0 Reputation points
answered 2026-08-28T14:07:39.7866667+00:00
Jack david 0 Reputation points
1 answer

I want refund the unexpected payment

I want to refund my payment. Unexpected/accidentally paying. I have never availed of something like that.Unexpected/accidentally paying. I have never availed of something like that.

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2026-08-12T10:13:54.6566667+00:00
Esmail Delangalin 0 Reputation points
answered 2026-08-12T10:45:41.8066667+00:00
DaveM121 932.4K Reputation points Independent Advisor
1 answer

can i pay by gpay for office 365?

Hi, Can i subscribe ms office 365 by google pay ,option.why office only allow debit card or credit card

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2026-07-27T17:22:42.8133333+00:00
Cathy Anoop 0 Reputation points
commented 2026-07-29T01:17:01.5+00:00
Xavier-D 13,105 Reputation points Microsoft External Staff Moderator
1 answer

Google Play App

I notice that I'm being charged .99 cents monthly for Google Play App. Please explain what the app is for and thanks.

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2026-06-29T22:37:59.97+00:00
Linda Palmer 0 Reputation points
commented 2026-07-09T01:29:58.0033333+00:00
EmilyS_726 29,285 Reputation points Volunteer Moderator
1 answer

phone number

how to change the mobile device phone number for vpn

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2026-06-14T23:21:40.0166667+00:00
Hammonds, Dexter 0 Reputation points
answered 2026-06-15T00:49:29.24+00:00
Hammonds, Dexter 0 Reputation points
2 answers

Can I request for refund

I accidentally purchased a subscription for the Microsoft, I didn't know that your app is automatically purchased My money has deduct to my gcash account, I need the refund please

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2026-05-08T12:37:43.0333333+00:00
Maxine Felices 0 Reputation points
answered 2026-05-08T16:58:35.3533333+00:00
Katerina-N 9,305 Reputation points Microsoft External Staff Moderator
1 answer

Quiero realizar un rembolso

Quiero realizar un rembolso por una suscripción que realice por error en la app word el dia de hoy 28/04/2026 , con el monto de 9.99$

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2026-04-28T23:13:38.9266667+00:00
Eduardo Rangel 0 Reputation points
answered 2026-04-28T23:50:35.08+00:00
Christine Luna 27,010 Reputation points Independent Advisor
1 answer

How to Change verification phone number

Can not sign in to my account because of old phone number. I need to add new phone number to verification purposes!

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2026-04-26T14:32:48.4466667+00:00
Harold Whelan 0 Reputation points
answered 2026-04-26T15:05:32.0166667+00:00
EmilyS726 267.8K Reputation points Independent Advisor
2 answers

How to get refund (Microsoft 365 Copilot)?

My Dad sent me an allowance to my gcash but didn't ask what gcash i'm using, he just sent it to me. he sent it to the gcash i'm using to subscribe app or games. with that it got deducted and accidentally subscribe to Microsoft (it happened by accident) i…

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2026-04-24T03:52:32.07+00:00
Frence Aeicy Serrato 0 Reputation points
answered 2026-04-24T05:09:04.02+00:00
DaveM121 932.4K Reputation points Independent Advisor
1 answer

Request for Refund

I am requesting a refund for an accidental purchase. I did not intend to renew this subscription, but it was auto deducted from my debit card before I could remove it from my Play store setting. I will not be using the service, and I am requesting a full…

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2026-03-17T01:28:55.08+00:00
Rowena Meloy 0 Reputation points
answered 2026-03-17T01:29:03.0933333+00:00

AI answer

1 answer

Extra charge

I have a personal account, but Microsoft charged me for a family account And I already checked my account and I've always had a personal account.

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2026-02-22T19:52:34.5766667+00:00
juan covarrubias 0 Reputation points
answered 2026-02-22T19:53:09.7+00:00

AI answer

1 answer

Não consigo resgatar minha recompensa com o meu número novo

Não consigo resgatar minha recompensa estou com poblemas eu tentei pegar minha recompensa mas não consegui, e o meu número de telefone e novo e tentei colocar o novo número e não consegui pra pegar a recompensa

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2026-02-22T12:25:36.99+00:00
Suh Zk 0 Reputation points
answered 2026-02-22T13:00:23.1433333+00:00
TaoLi 112.1K Reputation points Independent Advisor
11 answers

What is this GOOGLE *MICROSOFT APPS charge?

I just got this charge. I know it is not from a subscription, so I wonder what It is.

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2024-11-27T04:29:00+00:00
Anonymous
edited an answer 2025-12-30T20:30:52.3733333+00:00
Dio Xavier 295.5K Reputation points Volunteer Moderator
2 answers

"Urgent: Cannot Use Microsoft 365 or Contact Support"

I am facing multiple urgent issues with my Microsoft 365 subscription and OneDrive account, and I am unable to proceed with my work until these are resolved. Here are the details: Email and Support Access: I am unable to send or receive emails from…

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2025-09-24T15:19:25.36+00:00
Aftab Wahab 0 Reputation points
commented 2025-11-26T07:46:00.5066667+00:00
Anonymous
1 answer

I have a charge on my Credit Card of £16.74 Microsoft*oneyeariap msbill.info and I cannot find it it my billing account details

I cannot find anything in my billing of the charge to my card for the above - can anyone help me understand what is is for and how to get an invoice?

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2025-09-06T11:16:20.02+00:00
Steve Baisden 5 Reputation points
commented 2025-11-21T09:15:40.9766667+00:00
AHMED RABBI 0 Reputation points
1 answer

Unknown bank charge

I have a charge on my bank account for $52.99 that I havevnobidea what it's for. Reference number is PII Removed dated 10/14/25. It states for One Microsoft Way. I need this removed

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2025-10-11T18:30:44.1766667+00:00
Susan Pharis 5 Reputation points
commented 2025-11-21T06:17:05.9766667+00:00
Micky Rose 0 Reputation points