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Office 2021 perpetual license rejected after Word for Mac update to 16.114.1 (“License Not Found”) – work completely blocked

I purchased Office Home & Student 2021 in 2021 together with my MacBook, and the license has been listed in my Microsoft account under “Products you’ve purchased” since 17 November 2021. This was a one-time purchase, sold to me as a perpetual…

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-10-24T11:12:43.83+00:00
Ahmad Miftakhul Khoiri 5 Reputation points
commented 2026-10-26T14:15:32.8833333+00:00
Alfito Syandana 0 Reputation points
1 answer

how to add Microsoft 365 to my other computer

I'm not sure how to add the package to my other computers

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-10-24T18:01:38.2166667+00:00
cathy painter 0 Reputation points
answered 2026-10-24T18:25:09.8766667+00:00
Stefan Blom 357.1K Reputation points MVP Volunteer Moderator
2 answers

What version on MacOS is compatible?

Is there a Defender download that is compatible with MacOS Ventura 13.7.8? When I try to install the current download, I see 2 destinations named Macintosh HD. I only have 1 physical disk. The first disk icon shows a yield sign and the message 'not…

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-10-09T23:12:13.2366667+00:00
CHRIS GRINNELL 0 Reputation points
commented 2026-10-18T14:55:40.7933333+00:00
Thomas4-N 23,140 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Window Defender not running on MacOS Ventura 13.7.8

I could not open windows defender, I tried removing full disk access to repair or reboot. It was just hanging, so I deleted and tried re-downloading. Now the windows defender installer is requesting MacOS 14 or higher? This is O365 for individual…

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-10-17T08:45:37.9033333+00:00
Paul Dittmer 20 Reputation points
accepted 2026-10-18T03:50:21.8833333+00:00
Paul Dittmer 20 Reputation points
1 answer

Alert from Defender

Defender tells me to go to my MacBook Air to address an alert but there are no further instructions about where to go on my Mac and what to do.

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-10-13T19:00:05.7566667+00:00
Jeffrey Eisele 0 Reputation points
commented 2026-10-15T08:00:46.1166667+00:00
Norah-L 13,140 Reputation points Microsoft External Staff Moderator
1 answer

LOST OUTLOOK EMAILS DUE TO INSTALLATION OF NEW OS ON APPLE MACBOOK PRO

ALL EMAILS ON MY MICROSOFT OUTLOOK ACCOUNT HAVE GONE. I CANNOT FIND THEM. THIS HAS OCCURRED AT THE SAME TIME AS I HAVE INSTALLED AN UPDATED OS SYSTEM ON MY MACBOOK PRO- NAMELY GOLDEN GATE 26.1. HOW CAN I GET MY EMAILS BACK?

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-10-09T00:27:22.7133333+00:00
Mark Thomas 0 Reputation points
answered 2026-10-09T03:30:29.78+00:00
Francisco Montilla 31,820 Reputation points Independent Advisor
1 answer

I need to speak to a human being about Microsoft 365 Family suddenly not working

I have been to this page again. All I get is a run-around. I NEED HUMAN HELP not AI babble. How do I speak to a human being? Our Microsoft 365 Family account is not working.

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-09-24T17:08:49.3933333+00:00
Craig Smith 0 Reputation points
commented 2026-10-03T15:09:14.3166667+00:00
Haytham-C 5,640 Reputation points Microsoft External Staff Moderator
2 answers

2015 MacBook Air

I have a Microsoft 365 subscription and can't afford to buy additional antivirus protection. Whether my Microsoft 365 will supply my needs for security?

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-09-21T19:43:47.11+00:00
lodie robinson-cyrille 0 Reputation points
answered 2026-09-21T20:21:35.8+00:00
EmilyS726 277.8K Reputation points Independent Advisor
1 answer

desktopFolders on my onedrive are empty, there are no files

All of my folders have disappeared from the Desktop. I can still see Desktop icon from sidebar and on Onedrive, but all the folders are empty. all my files are gone

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-09-07T16:42:08.0933333+00:00
Endy Duong 0 Reputation points
commented 2026-09-09T00:30:14.92+00:00
Xavier-D 14,265 Reputation points Microsoft External Staff Moderator
3 answers

How to fix a two charges for the same account

I have a charge for microsoft 365 family for $125 on Auh 17, 2026. Today I switched to the $99 personal microsoft and they charge me again $99. I need a refund ?

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-09-07T17:28:51.3166667+00:00
Isabel Montenegro 0 Reputation points
answered 2026-09-07T20:05:01.3033333+00:00
John Jefferson Doyon 90,530 Reputation points Independent Advisor
1 answer

Invoice has old address

Invoice issued is using an old address for my Microsoft 365 subscription. The address shown does not match the address registered to my account or billing details. I need to correct this for my business accounting ASAP. Please advise how.

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-09-02T19:23:03.11+00:00
Katherine Hartigan 0 Reputation points
answered 2026-09-02T20:10:53.0833333+00:00
James Gamble 335 Reputation points
1 answer

how to login in to my microsoft authenticator app to change subscription

I am having an issue with login in to one of my accounts to change payment method of my 365 subscription. It is asking for the code to the microsoft authenticator app or to approve to request to sign in but on my phone nothing is coming through and I am…

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-08-07T13:18:45.5333333+00:00
Leivi Saltman 0 Reputation points
commented 2026-08-18T20:43:15.2833333+00:00
Leivi Saltman 0 Reputation points
2 answers

Can't find a way to cancel my Microsoft 365 subscription

HELP! I can't get a human on the phone. My profile doesn't show a subscription but I've been getting renewal 99.99 charges. I want to cancel any subscriptions.

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-03-03T18:47:52.4233333+00:00
Kurt Kleespies 5 Reputation points
commented 2026-08-15T16:45:45.42+00:00
2 answers

Updating and saving changes to my Excel files

I cannot save or update my Excel files after I renewed my Microsoft 365 membership. I have a MacBook Pro Apple laptop. What happened?

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-08-10T16:03:21.98+00:00
John Miller 0 Reputation points
edited an answer 2026-08-10T16:37:35.0833333+00:00
DaveM121 945.9K Reputation points Independent Advisor
2 answers

I want to add Office 365 to my new MacBook Pro. How do I do that?

I just bought a new MacBook Pro 5. I want to add Office365 to it. What do I do?

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-08-07T19:32:08.7566667+00:00
Robert Berg 0 Reputation points
answered 2026-08-07T20:12:43.0733333+00:00
John Jefferson Doyon 90,530 Reputation points Independent Advisor
1 answer

How do I install Microsoft Defender for Mac OS on my Mac

How do I install Microsoft Defender for Mac OS on my Mac

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-07-31T15:52:39.9666667+00:00
Brown L 0 Reputation points
answered 2026-07-31T16:25:18.3433333+00:00
DaveM121 945.9K Reputation points Independent Advisor
4 answers

cut and paste and copy all no longer available after updating to macOS Monterey 12.7.6 yesterday

I upgraded to macOS Monterey 12.7.6 yesterday and am now unable to copy and paste and select all on an important word doc I need to revise today. And up against deadline so please help! when I go to update microsoft it says update error so I can't do…

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-07-14T10:56:53.1433333+00:00
Louise Say 0 Reputation points
answered 2026-07-15T13:03:51.43+00:00
Ivan B 126.9K Reputation points Independent Advisor
2 answers

account error

on 5/28/25 4 yr renewal posted as 1 year I am now getting payment failed notices

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-07-12T20:51:58.2766667+00:00
Patricia Edmundson 0 Reputation points
answered 2026-07-12T21:29:06.3733333+00:00
John Jefferson Doyon 90,530 Reputation points Independent Advisor
1 answer

I have an account but message in Word say VIew onlu activate microsoft 365 to create and edit and when I sign in says I dont havve an accountt

I have had an account for 17 years never signed in and now asking me to do so. When I do says I do not have an account and try to sign in with my email address wont let me edit or create word documents

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-06-29T23:40:49.03+00:00
andrew krublit 0 Reputation points
answered 2026-06-30T00:23:44.54+00:00
Jeronimo Fuerte 48,525 Reputation points Independent Advisor
2 answers

Defender Anti-Malware installer doesn't recognize it's turned on

Just installed Defender on macOS 26.5.1 and even though Defender is turned on in the Privacy and Security settings panel, I continue to be told in the Defender app that the Anti-Malware tool set-up is not complete and it continues to send me to the…

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-06-21T21:15:52.73+00:00
Jay Townsend 0 Reputation points
edited a comment 2026-06-24T06:10:44.0066667+00:00
Norah-L 13,140 Reputation points Microsoft External Staff Moderator