835 questions
1 answer
One of the answers was accepted by the question author.
Request for ISO File Downloads for Older HP Laptops Compatible with OEM Product Keys
Assistance is requested in obtaining compatible ISO files for four older HP laptops that are being repaired for donation. The laptops lack recovery CDs, but they have product labels with OEM product keys. The details are as follows: HP G65 (2) …
Windows for home | Previous Windows versions | Recovery and backup
asked
2025-08-11T22:09:54.69+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 20%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Doc Hooter
20
Reputation points
commented
2026-11-02T08:38:19.84+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 66%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Mohammed Albadr
0
Reputation points
1 answer
I want to return to windows 10 from 11
I have tried to follow the instructions on the video etc offered by Kapil Arya. However, at 'reset this PC' and the following window I get ' the files we need were removed from this pc'. Help. Does this mean I cannot return to Windows 10? I…
Windows for home | Previous Windows versions | Recovery and backup
asked
2026-10-22T13:39:03.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 16%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERI%3C/text%3E%3C/svg%3E)
Rodney Ingrouille
0
Reputation points
answered
2026-10-22T13:39:21.85+00:00
AI answer
2 answers
Step by Step instructions to perform a system restore to 48 hours ago?
Step by step instructions as how to perform a system restore back 48 hours.
Windows for home | Previous Windows versions | Recovery and backup
asked
2026-09-28T19:03:19.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 12%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKG%3C/text%3E%3C/svg%3E)
Kenneth Gorski
0
Reputation points
edited an answer
2026-09-28T20:47:05.1833333+00:00
Bulldog
5,520
Reputation points
2 answers
One of the answers was accepted by the question author.
I reset my old laptop months ago now I can’t get in again .
I reset months ago as hadn’t used for years, laptop in storage! Now I have a black screen with blue box asking for password. I don’t have one or can’t remember putting one in after reset . Tried the f4 , f8 etc and nothing. Can’t get past this , help…
Windows for home | Previous Windows versions | Recovery and backup
asked
2026-09-17T08:27:19.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 36%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHM%3C/text%3E%3C/svg%3E)
helen munro
20
Reputation points
answered
2026-09-17T10:58:00.9+00:00
helen munro
20
Reputation points
1 answer
Can a program "uninstall" be undone in Windows 8.1 64bit?
I accidentally uninstalled a Norton Utilities program. Can a program "uninstall" be undone in Windows 8.1 64bit?
Windows for home | Previous Windows versions | Recovery and backup
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 44%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
2 answers
Method for doing System Restore
I need to do a system restore to yesterday, 08/26/2026
Windows for home | Previous Windows versions | Recovery and backup
asked
2026-08-26T16:31:50.84+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 26%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFH%3C/text%3E%3C/svg%3E)
Frank Hermes
0
Reputation points
answered
2026-08-26T16:38:09.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Marcin Policht
112.4K
Reputation points MVP
Volunteer Moderator
2 answers
NEED TO RESTORE SYSTEM TO AN EARLIER DATE
i NEED TO RESTORE TO AN EARLIER DATE BECAUSE i ACCIDENTY DID SOMETING AND LOST SOME PASSWORDS AND CAN'T FIND MESSENGER
Windows for home | Previous Windows versions | Recovery and backup
asked
2026-08-24T14:42:29.7466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 89%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EST%3C/text%3E%3C/svg%3E)
Sparkle Todd
0
Reputation points
answered
2026-08-24T16:47:53.6366667+00:00
Bulldog
5,520
Reputation points
2 answers
Unable to recover files backed up onto a portable hard drive
For many years I've regularly backed up my files onto a portable hard drive. Until lately I've never had a problem recovering anything I needed. Now however, my computer will not even recognize the drive and open it for access. But, when I want to…
Windows for home | Previous Windows versions | Recovery and backup
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 20%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
2 answers
windows 7 software
hi i need window 7 home software to repair the windows..rare windows.. customer need the data before buy new pc
Windows for home | Previous Windows versions | Recovery and backup
asked
2026-08-08T12:59:30.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 34%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBO%3C/text%3E%3C/svg%3E)
black onie
0
Reputation points
commented
2026-08-12T01:33:53.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
20,785
Reputation points Microsoft External Staff
Moderator
1 answer
can't access older laptop
I have an older laptop that I would like to give to my youngest child but I can't remember the password, and everytime I try to reset the laptop it won't allow me to boot up in safe mode with prompt or safe mode. What can be done?
Windows for home | Previous Windows versions | Recovery and backup
asked
2026-07-26T15:39:27.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 61%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Larry Bartlet
0
Reputation points
commented
2026-08-03T01:49:43.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
2 answers
Cleaning hard drive
How do I reset computer running Windows 7 to factory settings?
Windows for home | Previous Windows versions | Recovery and backup
asked
2026-07-30T14:39:44.6233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 13%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEE%3C/text%3E%3C/svg%3E)
Ed Embardo
0
Reputation points
commented
2026-08-01T06:39:12.9466667+00:00
Hendrix-V
20,785
Reputation points Microsoft External Staff
Moderator
1 answer
I deleted my operating system by mistake
how to download and installed again , I using ventoy
Windows for home | Previous Windows versions | Recovery and backup
asked
2026-07-26T21:25:39.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 22%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
sergio almanzar
0
Reputation points
answered
2026-07-26T21:43:12.4133333+00:00
CrazyKats
20,295
Reputation points
Volunteer Moderator
2 answers
System-image on the laptop my brother gave to me?
My brother gave me his laptop that he changed from windows 7 to windows 10 . Do I need a License Key to create a system-image? He didn't give that, and he's no longer available to do so.
Windows for home | Previous Windows versions | Recovery and backup
asked
2026-07-26T02:54:35.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 3%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Scott Amici
0
Reputation points
answered
2026-07-26T03:08:22.2366667+00:00
Wyre
0
Reputation points
1 answer
One of the answers was accepted by the question author.
can I delete X:\windows\system32
can I delete X:\windows\system32 on my system that crashed. the C volume 0 of windows is still on the drive, as well as the system volume1
Windows for home | Previous Windows versions | Recovery and backup
asked
2026-07-23T17:54:12.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 33%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMB%3C/text%3E%3C/svg%3E)
Mike Brenner
20
Reputation points
commented
2026-07-23T19:32:30.2533333+00:00
Mike Brenner
20
Reputation points
1 answer
Retrieving an older version of a file - Microsoft Word
I have accidentally overwritten a file with an old version. How can I retrieve the older version? (Microsoft Word) It has not saved to the cloud or any platform like that. This is very important, my dissertation is due next Friday. Thanks in…
Windows for home | Previous Windows versions | Recovery and backup
asked
2026-07-05T12:19:28.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 89%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Kyle Merson
0
Reputation points
commented
2026-07-05T14:57:19.5733333+00:00
Marcin Policht
112.4K
Reputation points MVP
Volunteer Moderator
2 answers
Somewhat hasty reply needed if it helps, but I lost my password, but while ATTEMPTING to factory wipe everything off my Windows 8(??) My monitor just went black and everything disconnected.
I had just lost my password and had no other login methods so I obviously tried to factory reset my PC, but while doing so one of my displays seemingly began to glitch awfully bad and then my keyboard (maybe), my touchscreen drawing tablet display, and…
Windows for home | Previous Windows versions | Recovery and backup
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 44%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERD%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
2 answers
Lost Windows Live Mail
Have been using windows live mail essentials 2012. April 30th a company severed the line used for internet/phone and tv. It was repaired and I had everything back except my emails when logged into. How can I get them back. If I can't, and I get…
Windows for home | Previous Windows versions | Recovery and backup
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 89%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDP%3C/text%3E%3C/svg%3E)
3 answers
live chat with agent
need help removing everything from computer to proceed to junk it
Windows for home | Previous Windows versions | Recovery and backup
asked
2026-05-08T01:54:11.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 42%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGS%3C/text%3E%3C/svg%3E)
Graham Slockbower
0
Reputation points
commented
2026-05-09T10:24:49.4233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
24,820
Reputation points Microsoft External Staff
Moderator
1 answer
Solucionar contraseña de WDC
Cual es el imput password de WDC WD10JPVX-75J para laptop ever inspire v5-122 Windows’s 8 tag 85530831
Windows for home | Previous Windows versions | Recovery and backup
asked
2026-05-01T22:27:13.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 68%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Angie Duran
0
Reputation points
edited an answer
2026-05-02T13:34:41.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
23,140
Reputation points Microsoft External Staff
Moderator
2 answers
D:\ not accessible. The disk structure is corrupted and unreadable
I have an old laptop that dies a long time ago but the issue was a power thing. I recently took the drive out of this laptop and used it in a caddy on my new laptop and it all worked perfectly and I was looking forward to recovering all the work I had on…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 4%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)