1,238 questions
0 answers
I have a 16-digit microsoft store gift card and the microsoft websites only accept 25 digit codes
I have a 16 digit microsoft store physical gift card and cant find anywhere to redeem or use it on microsofts websites. I left a comment in the attached thread and the volunteer moderator said to contact the retailer. Microsoft is the retailer and I cant…
Windows for home | Previous Windows versions | Microsoft Store
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 54%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
1 answer
old gift card with 30 digit ,
I have a old gift card that has 30 digit characters. I bought from Calgary in 2016, it says on the card that has no expiry date. it has Microsoft logo. it says powered by Fast card. how should i use it? it says it is for canada store and issued by…
Windows for home | Previous Windows versions | Microsoft Store
1,238 questions
asked
2026-11-03T02:18:41.9933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 15%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESV%3C/text%3E%3C/svg%3E)
Shiva Vatani
5
Reputation points
answered
2026-11-03T02:19:10.52+00:00
AI answer
2 answers
One of the answers was accepted by the question author.
Flash Player For Windows 11?
While using Windows 11,i didn't know Flash Player had been discontinued.I needed flash player because it's needed to run all kinds of Microgaming casino games, otherwise it won't continue.I had downloaded and the installed Casino La Vida or Piggs Peak…
Windows for home | Previous Windows versions | Microsoft Store
1,238 questions
asked
2026-10-31T22:55:32.6833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 1%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
maroner pierre
80
Reputation points
answered
2026-10-31T22:58:15.31+00:00
_AW_
70,241
Reputation points
Volunteer Moderator
1 answer
my Microsoft store is not opening my current laptop uses windows 8.1 version
My current laptop version is "windows 8.1". My Microsoft Store is not opening it is just showing "Screenshot (2).png " and does not go any further. I have tried rebooting it by using "wsreset.exe" command but it has no…
Windows for home | Previous Windows versions | Microsoft Store
1,238 questions
asked
2025-08-16T05:33:13.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 15%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Syed Motbahar
0
Reputation points
commented
2026-10-31T18:17:32.5666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 20%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKC%3C/text%3E%3C/svg%3E)
Kuldeep Chauhan
0
Reputation points
1 answer
I was charged $19.99 by Microsoft Store on 10/16/2026.
I did not intend to spend $19.99 on Microsoft Store on 10/16/2026. Therefore, please credit my Google Pay account for the same amount Sheila M. Knight
Windows for home | Previous Windows versions | Microsoft Store
1,238 questions
asked
2026-10-21T05:46:06.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 22%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Sheila Knight
0
Reputation points
answered
2026-10-21T05:46:45.1933333+00:00
AI answer
1 answer
How do I cancel a subscription
My mother has a Microsoft Subscription payment being charged to her credit card each month. She no longer has a device of any sort and her email account has been closed. I am Power of Attorney for my mother and she wants to stop the payment being taken…
Windows for home | Previous Windows versions | Microsoft Store
1,238 questions
asked
2026-08-27T02:54:26.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 60%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPJ%3C/text%3E%3C/svg%3E)
Paul Jones
0
Reputation points
edited the question
2026-08-27T07:25:53.3133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
13,320
Reputation points Microsoft External Staff
Moderator
1 answer
rembolso de producto
rembolso de producto que yo no ordene Sniper Elite 5 Deluxe Edition por $89.99 en la Microsoft Store.
Windows for home | Previous Windows versions | Microsoft Store
1,238 questions
asked
2026-08-17T18:37:48.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 0%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Jesus Ramos
0
Reputation points
commented
2026-08-17T18:39:33.86+00:00
Jesus Ramos
0
Reputation points
2 answers
Ai for windows 8 free
I want to access an Ai program for win 8 which can be free in my region. What do you suggest me to be ablee to download/ thanks
Windows for home | Previous Windows versions | Microsoft Store
1,238 questions
asked
2026-07-28T19:17:22.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 64%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGH%3C/text%3E%3C/svg%3E)
Gholamreza Hamed Tabei
0
Reputation points
commented
2026-07-30T06:47:30.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
20,785
Reputation points Microsoft External Staff
Moderator
1 answer
I wish to return a download digital app
I just purchased a digital app and wish to return it as it is not what I thought it was and does not meet my needs. This is my purchase information Order number <PII removed> DTS Headphone:X CAD $12.99 How do I go about returning this for a…
Windows for home | Previous Windows versions | Microsoft Store
1,238 questions
asked
2026-07-18T19:10:51.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 80%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPW%3C/text%3E%3C/svg%3E)
Peter Woods
0
Reputation points
edited an answer
2026-07-19T10:30:58.1433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
23,140
Reputation points Microsoft External Staff
Moderator
2 answers
I wish to return an app which I mistakenly purchased on line. It was from the Microsoft Store and is of no use to me what so ever. I can't find anyway to contact support to assist me with this issue. Frustrating.
I downloaded and app from the Microsoft Store which I thought was a "trial" for testing. It turns out it is of no value to me and I want to have my purchase price refunded. I've been around in circles trying to get Support assistance to allow…
Windows for home | Previous Windows versions | Microsoft Store
1,238 questions
asked
2026-07-18T19:45:15.0733333+00:00
Peter Woods
0
Reputation points
commented
2026-07-18T20:48:43.6033333+00:00
Gérard Oomens
133.6K
Reputation points
Volunteer Moderator
1 answer
Microsoft Gift Redemption
I purchased two $15 (Totaling $30) Microsoft gift cards from Target and redeemed them through the Microsoft Store. The gift cards have not loaded, and I am now unable to redeem them. I get a message stating the gift cards have already been used but they…
Windows for home | Previous Windows versions | Microsoft Store
1,238 questions
asked
2026-06-13T20:59:10.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 11%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mell Scardina
0
Reputation points
commented
2026-07-01T18:13:10.1766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 93%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHL%3C/text%3E%3C/svg%3E)
Haien-L
7,750
Reputation points Microsoft External Staff
Moderator
1 answer
my microsoft store does not open even when am connected to the internet
am using windows 8 and my microsoft store can not open
Windows for home | Previous Windows versions | Microsoft Store
1,238 questions
asked
2026-06-25T15:38:09.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 59%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
steven domas omar chionda
0
Reputation points
commented
2026-06-30T03:53:04.8566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
18,695
Reputation points Microsoft External Staff
Moderator
2 answers
Why was I charged 71.84?
Why was I charged 71.64? for something from your store?
Windows for home | Previous Windows versions | Microsoft Store
1,238 questions
asked
2026-06-05T16:14:41.36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 80%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
Carole Hayes
0
Reputation points
commented
2026-06-07T03:23:51.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
2 answers
How to fix the problem to download The Microsoft Store and to download apps and games on the Microsoft Store on my windows 7 dell laptop on the correct way ?
My Windows 7 Dell Laptop Computer either throws out some errors if I try to download the Microsoft store from chrome and if I try to download and to install apps and games from the Microsoft store. I can download it, but if I try to install it, it either…
Windows for home | Previous Windows versions | Microsoft Store
1,238 questions
asked
2026-05-27T17:37:21.2933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 62%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECV%3C/text%3E%3C/svg%3E)
Chalene Van Tonder
0
Reputation points
commented
2026-05-29T07:47:45.7433333+00:00
Hendrix-V
20,785
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
how to fix Store incomplete
Dear all; I just want to know how cause my store is stop running for the windows 8 Pease give me a solution
Windows for home | Previous Windows versions | Microsoft Store
1,238 questions
asked
2026-04-20T08:43:23.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 57.99999999999999%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIG%3C/text%3E%3C/svg%3E)
Ismael Gomes
20
Reputation points
answered
2026-04-20T14:33:50.8+00:00
Bulldog
5,520
Reputation points
1 answer
windows 7de nasıl bir kalem uygulamasının eski sürümünü alabilirim
w7de nasıl bir kalem uygulamasının eski sürümünü alabilirim. lütfen hızlı cevap verin
Windows for home | Previous Windows versions | Microsoft Store
1,238 questions
asked
2026-04-07T18:44:17.6266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 24%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
thebestfangmain maskeligamer
0
Reputation points
commented
2026-04-09T14:58:05.89+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alex-L
13,280
Reputation points Microsoft External Staff
Moderator
1 answer
Windows 8.1 Store not launching, apps won't install
Hello, I am using Windows 8.1 and the Windows Store is not opening. When I click on the Store tile, it either does nothing or closes immediately. I have already tried restarting my PC, checking my internet connection, and running Windows Update, but the…
Windows for home | Previous Windows versions | Microsoft Store
1,238 questions
asked
2026-03-05T08:35:06.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 31%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAV%3C/text%3E%3C/svg%3E)
Aarush Vippagunta
5
Reputation points
commented
2026-03-08T16:27:38.1666667+00:00
Bulldog
5,520
Reputation points
2 answers
error in updating to 8.1 and lacking packages to install apps and lagging when trying to enter microsoft store
my laptop is outdated its windows 8 and i tried downloading it but failed and store fails to open every time i want to enter it.Chat gpt recomended updating but it fails every time when its complete help !
Windows for home | Previous Windows versions | Microsoft Store
1,238 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 74%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
1 answer
Why is there a scam app being allowed into Microsoft Store?
I bought a new laptop and wanted to transfer my apps and files, from my old hp laptop, to the new one. So, I went online searching what are the ways available for doing this. I came across [EaseUS Todo PCTrans] (an software to make transfer between PCs),…
Windows for home | Previous Windows versions | Microsoft Store
1,238 questions
asked
2023-07-19T13:00:29+00:00
Anonymous
edited the question
2026-03-04T10:31:24.8633333+00:00
TP
165.1K
Reputation points
Volunteer Moderator
1 answer
i have been over charged
ive cancelled my subscription in august but i am still being charged
Windows for home | Previous Windows versions | Microsoft Store
1,238 questions
asked
2025-11-04T23:41:19.2433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 3%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELC%3C/text%3E%3C/svg%3E)
Lisa Cronin
0
Reputation points
answered
2025-11-05T03:44:50.6633333+00:00
EmilyS_726
34,015
Reputation points
Volunteer Moderator