Compliance failing because Firewall not detected

Pavel yannara Mirochnitchenko 13,476 Reputation points MVP
2020-08-18T08:59:43.66+00:00

Win10 cloud-only Intune managed, 1909 and 2004 devices. I get:

"Firewall Error -2016345612"
ERROR CODE
0x87d101f4
ERROR DETAILS
Syncml(500): The recipient encountered an unexpected condition which prevented it from fulfilling the request

I noticed that first when I create the compliance policy, it is green but after some usage, it turns to error. Seems like a bug. I use only Win10 protection, no 3rd party and Firewall is own and Security Center is green in Win10.

Microsoft Security | Intune | Configuration
Microsoft Security | Intune | Other

21 answers

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  1. Anonymous
    2022-02-08T06:37:37.963+00:00

    I can see this issue at multiple tenants too.
    Have opened a Microsoft-case regarding this issue, so let's see where this takes me.

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    7 people found this answer helpful.
  2. Sami Nieminen 25 Reputation points
    2023-03-14T07:18:34.1066667+00:00

    This is still a problem with latest Win10 clients, 22H2.

    The uservoice has also been removed, so cannot check for status in there.User's image

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    5 people found this answer helpful.
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  3. HelplessDesk-7647 11 Reputation points
    2022-09-08T16:10:56.907+00:00

    An end user had this issue and we were able to resolve it for them using these instructions:

    1. Windows search for 'Access Work or School' and open it
    2. If there's blue text that says something like 'sign in to fix your account' then select it and sign in with the account used to join that computer to the Azure AD domain. 
    3. Open Company Portal  > Devices > select "This Device"
    4. Select the 'Check Access' button and wait (this takes longer than the sync, usually 5-10 min)
    5. If it completes and still doesn't show green then you should restart your computer and re-check access.

    This was only tested on one user whose computer was showing non-compliant in Endpoint Manager due to Firewall & Antivirus not being detected even though both were present and functioning.

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  4. Pavel yannara Mirochnitchenko 13,476 Reputation points MVP
    2022-01-19T06:01:01.953+00:00

    I see this still happening a lot of new deployed computers and you need to kick compliance check via Company Portal.

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  5. Pavel yannara Mirochnitchenko 13,476 Reputation points MVP
    2020-10-16T08:54:13.107+00:00

    Everything else works but Firewall detection does not (Windows firewall is in use here). This is clearly a bug.

    SETTING
    Firewall
    STATE
    Error
    ERROR CODE
    0x87d101f4
    ERROR DETAILS
    Syncml(500): The recipient encountered an unexpected condition which prevented it from fulfilling the request

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    4 people found this answer helpful.
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