Error on activation for Office Home & Business 2021 for Mac MSDN

Tyronius Baggins Shabaaz 21 Reputation points
2021-12-14T04:42:17.127+00:00

Error on activation for Office Home & Business 2021 for Mac MSDN
Level 2 support directed me here for help with this problem. The gave me case # 1032588183
Whenever I try to activate office 2021 for mac i get a popup error that says.
License storage
Unable to connect to the licensing helper.
Support had me delete the license from the keychain, we also ran the uninstaller, reinstalled everything, deleted files from the containers and group containers folders in the library, rebooted all to no avail.
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Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
Answer accepted by question author
Emi Zhang-MSFT 30,206 Reputation points Microsoft External Staff
2021-12-14T08:42:54.157+00:00

Hi @Tyronius Baggins Shabaaz ,
Based on the error message, I suggest you try this method:
"Please find the below commands to run on terminal.

sudo –s
launchctl load -w /Library/LaunchDaemons/com.microsoft.office.licensingV2.helper.plist
chmod 4755 /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper

"
You can get the information from the similar thread:
https://answers.microsoft.com/en-us/msoffice/forum/all/unable-to-connect-to-the-licensing-helper/38ca4278-0845-4371-9096-e496dba6e9ba

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  1. 71895413 6 Reputation points
    2022-12-27T07:39:49.73+00:00

    Hello,

    i've been struggling with the same issue since few days now. the solution offered above worked. however, whenever i restart my laptop, i have to go through the whole process again and activate all he apps separately.
    is there any fix or practical solution for this ?

    thank you for your help !

    Was this answer helpful?

    1 person found this answer helpful.
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  2. H W 1 Reputation point
    2022-03-06T16:17:33.377+00:00

    Yes, also working for me!

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  3. Paul Oosthuizen 16 Reputation points
    2022-02-15T12:49:48.587+00:00

    I was also searching for answers to this and tried this and worked - thank you!

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  4. Tyronius Baggins Shabaaz 21 Reputation points
    2021-12-14T22:31:58.997+00:00

    That worked like a charm, thank you very much for your help @Emi Zhang-MSFT

    Was this answer helpful?

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