I bought a monthly subscription but was charged for a yearly subscription. How do I cancel the subscription and get a refund?

Hendrik Smith 0 Reputation points
2026-11-15T07:00:50.29+00:00

My previous subscription expired in Sep 2026. I bought a monthly subscription from Microsoft witch would have entailed a monthly payment of R160. At the end of Oct 2026, I was however billed for a yearly subscription with a total amount of R1550. How do I get the subscription cancelled and changed to a monthly subscription and get a refund on the previous payment that was deducted from my account.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. DaveM121 949.3K Reputation points Independent Advisor
    2026-11-15T07:37:14.9733333+00:00

    Hi Hendrik,

    Log into your Microsoft account on this link:

    https://account.microsoft.com/services/

    There, you should find your Microsoft 365 subscription, click the Manage button beside the subscription, and from there, you can cancel the subscription and disable the recurring billing on the subscription, then when the subscription expires, you can take out a new monthly subscription.

    Before cancelling the subscription, you should be entitled to a refund, but not all cancellations result in a refund, you can check your eligibility to a refund using the steps on this link.

    https://support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription

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