Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hi Anna,
1
Open Word, click Help on the top menu and choose 'Check for Updates'.
2
If that process is not working for you, download the Microsoft AutoUpdate Tool from this link and try using that tool to update your Office apps.
https://go.microsoft.com/fwlink/?linkid=830196
3
If that process is also unsuccessful, log into your Microsoft account on this link (https://account.microsoft.com/services/ ), what version of Office is your licence or subscription for.
Also, are you encountering any errors on your Mac that is causing the apps not to work correctly.