how to fix it on wcc2

Try this in order:

1. Restart the PC.
   • A background sign-in service such as Gaming Services or Xbox Live Auth Manager can get stuck.
   • After restart, open the game and test sign-in again.
2. Make sure Xbox gaming components are up to date.
   • Check and repair the Xbox App and Gaming Services by following the Game Repair Tool guidance.
   • Outdated Xbox App or Gaming Services can cause sign-in to fail or close unexpectedly.
3. If the Xbox app is missing or not working correctly, update or reinstall it.
   • The Xbox app must be installed and up to date.
   • If needed, open PowerShell as Administrator and run:

          get-appxpackage Microsoft.XboxApp | remove-AppxPackage -allusers
     

   • Then run:

          start ms-windows-store://pdp/?productid=9mv0b5hzvk9z
     

   • Install the Xbox app again from the Store page that opens.
4. Reinstall Gaming Services if sign-in still drops back to desktop.
   • Warning: this removes and reinstalls a core gaming component.
   • Open PowerShell as Administrator and run:

          get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
     

   • Then run:

          start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
     

   • Install Gaming Services again, then try the game.
5. Check whether Microsoft account sign-in works outside the game.
   • If Microsoft account sign-in is failing generally, use the Sign-in Helper tool.
   • If the account has not been used for more than two years, it may have been deleted.
6. If the problem happens only in this game, test Xbox app sign-in separately.
   • If Xbox app sign-in also fails, the issue is likely with Windows gaming sign-in components.
   • If Xbox app sign-in works but the game still returns to desktop, the issue is likely game-specific.

• Troubleshooting Sign-in and Sandbox Errors
• Troubleshooting Sign-in and Sandbox Errors
• I can't sign in to my Microsoft account | Microsoft Support