Subscription

If these are two separate Microsoft accounts with two separate Microsoft 365 subscriptions, canceling the Premium subscription does not automatically remove access to the Family subscription on the other account. The subscriptions are separate and cannot be merged, so access depends on which account is signed in and which subscription is active.

What to check:

1. Sign in to account.microsoft.com/services with each email separately.
2. Confirm whether there are truly two separate subscriptions listed.
3. Keep the subscription that should remain active, and cancel only the other one.
4. In Office, sign in with the Microsoft account that has the active subscription.

About the renewal notice in Office:

• A “Renew your subscription” or “Subscription expired” notice means the Microsoft 365 subscription used by Office is about to expire or has expired.
• If Office still shows the notice after renewing or after deciding which subscription to keep, check the renewal status online first.
• If a product key was bought from a retailer, it may still need to be entered before the subscription actually starts.
• After renewing, close all Office apps to remove the renewal message.

Important effects if the canceled subscription is the one currently providing Office benefits:

• Desktop Office apps stay installed, but go into Reduced Functionality Mode.
• Files can still be opened and usually printed, but new documents cannot be created and existing files cannot be edited until a subscription is restored.
• OneDrive storage on that canceled account reverts to the free amount.

If the Family subscription is the one intended to be kept, make sure Office is activated with that Family account rather than the Premium account that is being canceled.

• Where can I manage my Microsoft 365 subscription? | Microsoft Support
• A subscription notice appears when I open a Microsoft 365 application | Microsoft Support
• What happens when your Microsoft 365 subscription expires | Microsoft Support
• I have two Microsoft accounts on different email addresses I would like to combine them on one Microsoft account how can I do this? - Microsoft Q&A
• MS Family 365 multiple accounts - Microsoft Q&A