14 day subscription

Hi Valarie,

Based on the information provided, there are a few different subscription paths that may apply. To make sure all common billing scenarios are covered, I've included guidance for Microsoft 365 Business subscriptions, personal Microsoft subscriptions, and subscriptions purchased through a third party.

Please also keep in mind that this is a community forum made up of fellow users. While we can help point you in the right direction, we cannot directly access accounts, cancel subscriptions, or stop billing on your behalf.

1/ If this is a Microsoft 365 Business subscription purchased directly from Microsoft

You can sign in to the Microsoft 365 admin center and review your organization's subscriptions. Depending on the subscription status, you may be able to turn off recurring billing or cancel the subscription.

Please follow the guidance here:

Cancel a subscription or turn off recurring billing:

• Steps to cancel your subscription
• Manage recurring billing in the Microsoft 365 admin center

Contact Microsoft Support for business billing assistance:

• Get support for Microsoft 365 for business

2/ If this is a personal Microsoft subscription

Sign in with the Microsoft account that was used to make the purchase and review your subscriptions. From there, you may be able to turn off recurring billing or cancel the subscription, depending on its status.

Turn recurring billing on or off: Turn recurring billing on or off for a Microsoft subscription

Cancel a Microsoft 365 subscription: How to cancel a Microsoft 365 subscription

Contact Microsoft Support: Microsoft Support

3/ If the subscription was purchased through a third party

If the subscription was purchased through a reseller, retailer, app store, mobile carrier, or another service provider, cancellation usually needs to be handled by that provider. In that case, please contact the company that processed the original purchase and ask them to review and cancel the subscription for you.

I hope this information is helpful.